Job
Description
We are seeking a Delivery Business Application Manager to manage key delivery apps like Enate and ART on a day to day basis, oversee the implementation, maintenance, and optimization of enterprise applications that support business operations. This role requires strong technical expertise, business acumen, and project management skills to ensure that our business applications align with company objectives and drive efficiency. The ideal candidate will work with Delivery BUs and cross-functionally with IT, operations, finance, and other departments to enhance application performance and user experience Key Responsibilities Manage the application day to day Application Strategy & Management: Develop and execute the strategy for business applications to support organizational goals. Understanding and identifying business requirements by working with appropriate stakeholders within Acuity. Prepares relevant business presentation for internal business meetings, SteerCo, etc Project Management: Lead business application projects, ensuring timely delivery and alignment with business objectives Implementation & Optimization: Oversee the UAT, deployment, configuration, and continuous improvement of business applications such as Enate, ART, and other enterprise systems impacting delivery. Cross-functional Collaboration: Work with business stakeholders to gather requirements, identify system gaps, and implement solutions that enhance operational efficiency. Vendor & Stakeholder Management: Help in managing relationships with software vendors, provide inputs on contracts, and coordinate system upgrades and integrations. System Integration & Automation: Ensure seamless integration between business applications and other enterprise systems. User Training & Support: Provide guidance, training, and support to end-users, ensuring they can effectively utilize applications. Ensure right documentations are in place. Security & Compliance: Work with InfoSec, IT, Compliance to ensure business applications meet security, data privacy, and compliance standards. Performance Monitoring & Reporting: Track system performance, troubleshooting issues, and recommended improvements. Key Competencies Bachelor’s degree in information technology, Computer Science, Business, or a related field, MBA 15 years of experience in establishing and managing processes. Prior knowledge of enterprise applications will be an added advantage. Strong understanding of business processes and how applications support them. Experience of helping with any prior software implementation, configuration, and integration. Reasonable knowledge of IT governance, data security, and compliance best practices. Familiarity with cloud-based applications and SaaS platforms. Strong analytical, problem-solving, and project management skills. Excellent communication and stakeholder management abilities. Experience working with vendors and negotiating software contracts. Good To Have Skills Experience with platforms like SAP, Oracle, Salesforce, Microsoft Dynamics, Workday, or ServiceNow. Certifications in project management (PMP, Agile, Scrum) or IT (ITIL, CISSP). Knowledge of automation, AI-driven business applications, or low-code/no-code solutions Show more Show less
