DAY SHIFT VOICE Process//Bangalore// Call @Devika

Greetings from KVC CONSULTANTS LTD.

Hiring Open for Day Shift Voice Role in Bangalore (Electronic City)

Profile - Voice Process

Qualification

* Good Verbal --- communication skills in English

Fresher/experienced eligible

Only Graduates

WALKIN INTERVIEWS

Salary -Rs 2.77 LPA - Rs 4.75 LPA (Hike Based on Experience)

Graduate Freshers can apply

For Experienced need minimum 1 year of BPO exp required.

Working days -6

ROLES AND RESPONSIBILITIES

Customer Interaction:

--Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

--Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

--Identify customer problems or concerns and offer timely and effective solutions.

--Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

--Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

--Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

Performance Metrics:

--Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

--Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

--Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

--Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

--Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.]

To get your telephonic interviews scheduled kindly call/Whatsaap

*Devika - 9821182651

*Yagyanshi - 9821182648

*Fatima - 9628373762

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

Thanks and Regards

Simran Kaur

H.R Team

KVC CONSULTANTS LTD