Customer Support Lead

Please note:

Timings

not

Notice Period - Immediate joiners or those with a maximum notice period of 30 days are preferred.

We’re a fast-growing AI startup with a fast-paced, ambitious culture. Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies. If you thrive in this kind of environment, we’d love to hear from you!

About Jeeva.AI

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techstars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, we’re not just growing - we’re thriving and making a significant impact in the world of artificial intelligence.

• Lead day-to-day support operations, ensuring timely and effective responses across all channels
• Coach, mentor and lead support reps, fostering a high-performing, empathetic, and customer-first team culture.
• Handle escalated technical or usage issues, coordinating with product and engineering teams for resolution.
• Track and analyze support metrics (response times, resolution rates, CSAT) and implement improvements.
• Maintain and improve the knowledge base, enabling customer self-service and internal efficiency
• Identify trends in support tickets, and work cross-functionally to address recurring pain points or usability issues.
• Own feedback loops, relaying bugs, feature requests, and customer insights to internal teams
• Support onboarding and retention, ensuring users have the guidance they need during key milestones
• Help scale support systems and processes as the company grows.

What You Bring:

• 4+ years in customer support or technical support, with at least 1–2 years in a lead or senior role (preferably in SaaS/startups).
• Strong leadership and communication skills with the ability to motivate, coach, and manage priorities.
• Proven ability to troubleshoot technical issues and guide others through solutions.
• Experience with tools like Intercom or Zendesk.
• Analytical mindset—you track performance, identify bottlenecks, and optimize for efficiency.
• A calm, empathetic, and proactive approach to problem-solving and customer interactions.
• A passion for improving customer experience and contributing to product and process enhancements.