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Tikona Infinet
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Customer Support Lead

Customer Support Lead

Tikona Infinet

6 - 9 years

7 - 10 Lacs

hyderabad coimbatore

Posted:2 days ago| Platform:

Apply

Skills Required

escalation management customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer account Management ; customer handling

Will be a single point of contact (SPOC) for all customers

• Responsible for liasioning with BSNL

• Should possess knowledge on leased lines, links, modems, converters, MUX , router , MPLS

• Team management / data center / POP management

• SLA review

Ensure customer satisfaction

Preferred candidate profile

Must have
valid CCNA certification
.
Strong understanding of
basic networking concepts
, IP addressing, WAN technologies.
Hands-on experience with
network monitoring tools
(NMS, SD-WAN dashboards).
Proficient in MS Excel & PowerPoint
capable of creating customer reports, pivot analysis, and outage tracking.
Good communication skills in
English and Hindi
, able to interface with customers and backend teams effectively.

self-starter

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