Customer Support Executive

Job Description

Key Responsibilities 1. Responding to Customer Inquiries: Addressing questions through various channels (email, chat, phone, social media). Providing accurate and timely responses. 2. Resolving Issues: Troubleshooting problems related to products or services. Offering solutions or workarounds to meet customer needs. 3. Maintaining Customer Records: Documenting interactions, complaints, and resolutions in a customer relationship management (CRM) system. 4. Building Relationships: Establishing trust and rapport with customers. Proactively following up to ensure satisfaction. 5. Product Knowledge: Staying updated on products/services to provide informed assistance. Educating customers on features, benefits, and usage. 6.Escalating Complex Cases: Identifying issues that require advanced expertise or management intervention. Coordinating with internal teams to ensure resolution. 7. Handling Complaints: Managing difficult or upset customers professionally. Turning negative experiences into positive outcomes when possible. Required Skills and Qualifications 1. Experience: Minimum 1 year of experience in customer support in Hospital Or Healthcare setup - Mandatory Strong knowledge of insurance policies and procedures (mandatory). 2. Communication Skills: Exceptional verbal and written communication skills in English. Multilingual proficiency in Hindi, Tamil, or Kannada is an advantage. 3. Technical Proficiency: Basic knowledge of Microsoft Excel for data management and reporting. 4. Soft Skills: Strong interpersonal skills to establish trust with customers. Problem-solving mindset and the ability to work under pressure. Flexibility to adapt to shifting priorities and multitask effectively.