Customer Engagement Executive

Job Description

Key Responsibilities: Customer Onboarding: Assist in the smooth onboarding process of new subscription members, ensuring they understand the value proposition and features of their chosen subscription. Renewals : Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services. Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs, address their concerns, and build a rapport that reinforces their loyalty to our brand. Proactive Upselling: Identify opportunities for upselling and cross-selling additional services or products to increase average revenue per customer, tailoring recommendations based on customer needs and preferences. Qualifications and Skills: Bachelor's degree in a relevant field with 2 years of experience in Healthcare or Hospital field. Insurance Knowledge Mandatory Proven experience in customer success, account management, or related roles, preferably within a B2C subscription-based model. Excellent communication skills, both verbal and written. Empathetic and customer-centric approach with the ability to build strong customer relationships. Strong problem-solving skills and the ability to think critically and creatively. Familiarity with healthcare industry trends and services is a plus. Proficiency in CRM software and Microsoft Office Suite.