Customer Engagement Executive

Location: MumbaiDepartment: Sales & Customer ExperienceEmployment Type: Full-time---

About the Role

We are looking for a proactive and customer-focused Sales Executive who will manage and convert inbound leads across all channels — calls, Instagram, website, WhatsApp, Facebook, and email.This role is critical in shaping a prospective customer’s first impression of Exelmoto, guiding them through our product offerings, answering queries, and driving them confidently toward purchase.---

Key Responsibilities

1. Lead Handling & Follow-up

Manage and respond to inbound queries across:Calls, Instagram DMs, WhatsApp, Website Enquiries, Facebook, Email, and Marketplace listings.Ensure rapid response times following Exelmoto’s customer experience standards.Maintain a daily follow-up system to nurture all active leads until conversion.

2. Customer Engagement & Conversion

Understand customer needs, riding patterns, budget, and product preferences.Explain Exelmoto product features, benefits, pricing, delivery timelines, and financing options clearly and confidently.Conduct virtual demos (video calls), share product videos, brochures, and FAQs.Offer personalised recommendations based on customer use-case (commute, fitness, last-mile delivery, campus use, etc.).Guide customers smoothly from enquiry → interest → test ride → purchase → post-purchase onboarding.

3. CRM & Reporting

Log all leads, conversations, and status updates on CRM / lead management platform.Maintain clear and accurate records of interactions, follow-up tasks, and conversion probability.Generate daily/weekly reports on:Lead volumeConversion rateFollow-up efficiencyReasons for lost leads

4. Cross-Functional Coordination

Work closely with the marketing team to share feedback on lead quality.Coordinate with operations for scheduling test rides, stock status, and delivery timelines.Provide customer insights to improve product, website, and communication flow.

5. Customer Experience & Brand Representation

Deliver a friendly, trustworthy, and solution-oriented experience that aligns with Exelmoto’s brand voice.Maintain professional communication at all times across text, call, and video.Assist customers with payment, order confirmation, and basic troubleshooting before handover to support team.---

Key Skills & Competencies

Must-Have SkillsStrong communication skills (English & Hindi essential; other regional languages an added advantage)High responsiveness and ownership mindsetAbility to understand and explain a technical product simplyConfident selling and negotiation skillsExperience with CRM tools (Hubspot, Zoho, or similar)Customer-first and problem-solving approachGood-to-HaveExperience in D2C sales, automotive retail, or lifestyle consumer brandsComfort with video calling and virtual demosKnowledge of basic mobility/EV industry trends---

Qualifications

Graduate in any discipline1–4 years of experience in sales, inside sales, customer support or similar rolesFreshers with exceptional communication skills may also apply---KPIs for PerformanceLead response timeLead-to-purchase conversion rateFollow-up consistencyCustomer satisfaction score (post-purchase feedback)Revenue generated per month---

What We Offer

Competitive salary + incentives on conversionsTraining on EV products, sales scripts, and CRM toolsOpportunity to grow within Sales or CX leadership rolesWork with a young, fast-growing brand shaping the future of mobility