Customer Engagement Executive

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About ArchPro

ArchPro is an integrated design and build platform redefining how homes and spaces are imagined, designed, and executed across India. We bring together architects, engineers, designers, and project managers under one seamless ecosystem — from concept to completion.

Role Overview

Customer Engagement Executive

You will be the first impression of ArchPro—ensuring clients feel guided, informed, and valued right from their first interaction.

Key Responsibilities

• Connect with incoming leads via phone/WhatsApp/email within a quick response window.
• Provide a crisp and structured introduction about ArchPro’s services and processes.
• Gather essential information about the client’s requirement (location, project type, stage, etc.).
• Schedule meetings between the client and the BD Team and ensure both parties are aligned.
• Maintain accurate, real-time updates in CRM/lead trackers.
• Coordinate with the BD Team daily for updates on meetings and lead quality.
• Follow up only to confirm meeting attendance (no pressure selling).
• Ensure every lead is acknowledged, documented, and passed on professionally.

Expectations from This Role

Professionalism & Communication

• Clear, polite, confident communication in English & Malayalam.
• Ability to follow scripts and maintain consistency in messaging.

Process Discipline

• Strict follow-through on response timelines.
• Meticulous with documentation and CRM updates.

Coordination & Ownership

• Take complete ownership of each lead until it reaches the BD Team.
• Zero missed follow-ups and no untracked leads.

Industry Knowledge (Preferred)

Candidates with understanding of:

• Architecture & interior design basics
• Residential project terminology
• Construction/real estate workflow

…will have an added advantage, as this helps build trust naturally in the first conversation.

Future Growth Opportunities at ArchPro

High performers can grow into:

• Business Development Associate
• Client Relations Executive
• BD Team Lead
• Project Coordination (pre-design stage)

We prioritize internal growth and long-term career development.

What We Offer

• A structured, process-driven role
• Supportive BD team and leadership
• Competitive salary + performance-based incentives
• Opportunity to move into higher BD/Client Relations roles based on performance