Customer Support Executive

About Sneakinn Sneakinn is a premium care brand specializing in the restoration and maintenance of luxury shoes, bags, and now — home care. Our Home Care division provides expert cleaning and detailing for high-end upholstery, leather furniture, and delicate fabrics, ensuring every piece retains its original finish and charm. We’re looking for a proactive, well-spoken professional who can manage on-site operations while ensuring a seamless, high-quality client experience. ⸻ Role Overview This role combines site management and client servicing responsibilities. You will act as the key point of contact for customers — managing queries, coordinating on-site services, and ensuring that every job is executed to Sneakinn’s premium standards. ⸻ Key Responsibilities Client Relations & Communication • Serve as the primary point of contact for all customer interactions and updates. • Handle client queries, feedback, and concerns professionally and promptly. • Maintain clear communication with clients before, during, and after service visits. • Represent the Sneakinn brand with confidence, warmth, and courtesy. Site & Operations Management • Supervise and coordinate on-ground cleaning teams to ensure quality execution. • Conduct site inspections before and after service completion. • Plan schedules, allocate tasks, and ensure availability of materials and equipment. • Address and resolve any on-site challenges swiftly and effectively. Coordination & Reporting • Liaise with internal operations, logistics, and customer support teams for smooth service flow. • Maintain basic daily or weekly reports on completed jobs, client satisfaction, and team performance. • Ensure strict adherence to Sneakinn’s hygiene, safety, and process standards. ⸻ Requirements • Bachelor’s degree or equivalent experience in operations, hospitality, or client service. • 2–5 years of experience in client-facing and site management roles (luxury service/hospitality background preferred). • Excellent spoken and written English — must be articulate, confident, and professional. • Valid driver’s license and the ability to drive a car — daily field travel required. • Strong organisational and problem-solving skills. • Tech-savvy — comfortable with WhatsApp, Excel, and basic scheduling tools. • Polished presentation, reliability, and customer-first attitude. ⸻ What We Offer • Opportunity to be part of a growing luxury service brand. • Exposure to premium clientele and luxury service training. • Competitive salary with growth potential. • Supportive, dynamic, and fast-paced work environment.