Customer Support Executive

Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills and career.

Job Overview:

As a Technical Support Associate, you will provide exceptional customer service and technical assistance to our clients. You will address customer queries, troubleshoot issues, and collaborate with internal teams to ensure a seamless customer experience.

Key Responsibilities:

•  Respond promptly and accurately to customer inquiries via email, phone, or chat.
•   Maintain a high level of customer satisfaction by providing professional and empathetic support.
•   Collaborate with internal teams to address and resolve customer concerns effectively.
•   Identify, document, and escalate critical issues requiring immediate attention.
•   Adhere to company policies, procedures, and service-level agreements.
•   Continuously learn about the company’s products and services to provide better assistance.
•   Meet or exceed targets for customer satisfaction and issue resolution.
•   Participate in team meetings and contribute to improving support processes.

Qualifications and Skills:

• Technical Knowledge:
•   Proficiency in working with Windows and Ubuntu operating systems.
•   Basic understanding of Python programming.
• Ability to perform basic troubleshooting and server restarts/reboots when needed.

Communication and Interpersonal Skills:

•    Excellent verbal and written communication skills.
•    Strong interpersonal skills with the ability to work effectively in a team.
•    High level of patience and a positive attitude.

General Skills:

•    Strong multitasking and time-management abilities.
•    Willingness to learn and adapt to new technologies and processes.
•    High school diploma or equivalent; Bachelor’s degree preferred.

Work Schedule and Location:

• Work Type: Full-time, on-site.
•   Location: Hyderabad, India.
•   Working Hours: Night shift
•   Working Days: 6 days a week with one weekly off.

What We Offer:

•   Competitive Compensation: Attractive salary package with night shift allowances.
•   Growth Opportunities: A clear path for career advancement in a fast-paced organization.
•   Collaborative Culture: Work in an inclusive and supportive environment.
•   Learning and Development: Opportunities to up skill and learn new technologies.

Join Us:

• If you are enthusiastic about technology and committed to delivering outstanding customer experiences, we would love to hear from you. Start your career journey with us at Colosseum Tech Solutions Pvt Ltd!