Implementation Executive

Job Summary:

The Implementation Executive is responsible for managing customer interactions and ensuring smooth software implementation. This role involves providing technical assistance, installing software onsite or online, training users, and maintaining positive client relationships. The successful candidate should have excellent communication skills, a customer-oriented approach, and the ability to handle technical specifications.

Key Responsibilities:

• Communicate effectively with clients to resolve queries related to software implementation.
• Establish and maintain strong business relationships with clients, ensuring high levels of customer satisfaction.
• Conduct software installations both online and onsite as per client requirements.
• Provide comprehensive software training to end-users, ensuring they understand how to use the product effectively and troubleshoot common issues.
• Analyze and understand the technical specifications of the product quickly for effective implementation.
• Prepare daily MIS reports to summarize completed work and send updates to the Reporting Authority/Head Office.
• Collaborate closely with the Head Office to communicate any issues or client feedback.
• Flexibility to travel to client locations based on requirements report at the client location.

Qualifications and Skills:

• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills and ability to build client relationships.
• Ability to quickly understand technical product specifications.
• Experience in software installation and client training.
• Organized, detail-oriented, and proactive in reporting and documentation.

Preferred Experience:

• Experience in a similar implementation or customer support role is advantageous.
• Familiarity with software training, troubleshooting, and report generation.