Customer Success / Implementation Executive (FalconAVL, a SaaS Tech Company)

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About FalconAVL

SaaS technology company

intelligent route planning, real-time visibility, cost control, and safety analytics

Customer Success / Implementation Executive

If you are passionate about technology, project coordination, and delivering excellent customer experiences — this is the right opportunity for you.

Key Responsibilities

Customer Onboarding & Implementation

• Assist in onboarding new clients and support end-to-end implementation of FalconAVL’s platform.
• Coordinate project timelines, deliverables, and communications between client and internal teams.
• Conduct product training sessions and help client teams adopt the platform effectively.
• Travel on-site for deployments, go-live support, and client relationship building.

Customer Relationship Management

• Act as the main point of contact for assigned customer accounts.
• Conduct regular check-ins, gather feedback, and ensure smooth product usage.
• Identify customer challenges and coordinate resolutions with internal stakeholders.
• Build long-term, trust-based relationships with client teams.

Project & Process Management

• Manage multiple client implementations simultaneously with clear ownership.
• Maintain accurate project documentation, reports, and updates.
• Work closely with technical and sales teams to ensure customer requirements are met.
• Track project progress, risks, and escalations proactively.

Customer Success & Retention

• Monitor product usage and identify accounts needing additional training or support.
• Assist with renewals and expansions by ensuring customer satisfaction and ROI visibility.
• Collect customer insights for product improvements and success stories.

Requirements

• 0–2 years of experience in

  Customer Success, Implementation, or Account Management

  , preferably in a SaaS or tech-driven company.
• MBA or equivalent graduate degree preferred.
• Excellent communication and presentation skills in English.
• Strong coordination and project management skills (experience with tools like

  Asana, Monday, Trello, or MS Project

  is a plus).
• Working knowledge of

  CRM tools (HubSpot, Salesforce)

  and ability to learn new SaaS systems quickly.
• High ownership, attention to detail, and problem-solving mindset.
• Willingness to travel (up to 30%) for client meetings and on-site implementations.
• Comfortable working in a fast-paced startup environment with cross-functional collaboration.

What We Offer

• Competitive salary with performance-based incentives.
• Travel allowances and exposure to enterprise clients.
• Opportunity to work directly with Founders and senior stakeholders.
• Structured training on SaaS onboarding, implementation, and customer success practices.
• Clear growth path to

  Customer Success Manager / Implementation Lead

  roles.
• Collaborative, learning-driven work culture with professional development support.