Customer Support Executive

Axis Bank

2 - 7 years

1 - 6 Lacs

Noida Greater noida Delhi / ncr

Posted:7 hours ago| Platform:

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Skills Required

voice process customer service customer calling cross selling solving queries phone banking calling inbound calls inbound voice support vrm english communication skills customer support upselling virtual relationship cse sales support telecalling voice customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Axis Phones

About the Role

The role focuses on resolving customer queries and complaints effectively at the first instance, ensuring high customer satisfaction and minimal handling time, while driving cross-sell and upsell opportunities.

Key Responsibilities

Resolve customer queries/complaints promptly with high satisfaction scores and minimal handling time.
Deliver courteous and accurate service with complete ownership of customer issues.
Adhere to product and process guidelines with zero errors.
Escalate issues to appropriate stakeholders when required.
Ensure process efficiency and compliance with service and sales standards.
Achieve call quality targets and other KPIs.
Cross-sell/upsell products such as loans, mortgages, and premium accounts.

Qualifications

Graduate/Postgraduate from a recognized institution.
2.5 years of relevant experience.

Role Proficiencies

Excellent written and oral communication.
Service-oriented mindset with enthusiasm and self-motivation.
Ability to work in a dynamic environment with strong comprehension skills.
Team player with a positive attitude.
Knowledge of the banking industry is an advantage.

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