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Customer Support

Bhartiya Integrated Cargo Solutions Pvt Ltd

1 - 3 years

0 Lacs

Pune Maharashtra India

Posted:20 hours ago| Platform:

Apply

Skills Required

support logistics packaging consulting tracking erp transparency service compliance coordination chat resolve crm processing data documentation report communication management excel word transportation flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Back Office Executive

Location:

Pune / Pimpri Chinchwad

and

Satara (Onsite, Full Time)

Company:

Bhartiya Logistics

( Bhartiya Integrated Cargo Solutions Pvt. Ltd. )

Priority Hiring:

Immediate openings in both Pune and Satara locations

About Us

Bhartiya Logistics, officially

Bhartiya Integrated Cargo Solutions Pvt. Ltd.

, began operations in Satara in 2001 and has grown into a system oriented, customer focused logistics and warehousing provider. With services that include full-truck hauling, co-loading, warehousing, packaging consulting, and real-time tracking capabilities via an in-house ERP system, we deliver committed, reliable logistics solutions across IndiaOur core values transparency, personalized service, trust, systems-oriented operations, compliance, and continuous improvement shape everything we do.We maintain headquarter and warehouse facilities in Satara MIDC, with a Pune office in Wakad near Bhagwan Nagar for sales and operations coordination.

Role Overview

Were seeking proactive and detail-oriented

Customer Service Back Office Executives

to support our operations in Pune (Pimpri Chinchwad) and Satara. This critical role ensures seamless customer experiences and efficient internal coordination, contributing directly to service excellence and operational integrity.

Key Responsibilities

Customer Service Support

Respond to customer inquiries via phone, email, and chat
Address and resolve service complaints in a professional and timely manner
Log and maintain accurate interaction records in CRM
Follow up to confirm issue resolution and ensure satisfaction

BackOffice Operations

Manage order processing, data entry, and customer documentation
Coordinate with logistics, sales, and accounts teams to update shipment and delivery status
Track daily operations, shipments, and outstanding cases
Support administrative tasks such as report generation and internal communication

Service Management Coordination

Assist in daily customer support workflows
Support escalations and contribute to service improvement efforts
Identify and propose enhancements to internal processes

Qualifications Skills

Bachelors degree in Business Administration or a related field
1-3 years of experience in customer service or back-office roles
Excellent verbal and written communication skills
Strong interpersonal skills and calm problem-solving attitude
Familiarity with customer service tools, CRM systems, and MS Office (Excel, Word, Outlook)
Experience or understanding of logistics and transportation operations is a strong plus

What We Offer

A supportive, system-driven work culture rooted in transparency and trust
Direct exposure to end-to-end logistics operations and customer interaction
Fast-track career growth opportunities within the organization
Competitive salary and performance-based incentives
On-site role with potential assignment flexibility between Pune and Satara

How To Apply

Please send your CV to

info@bhartiyalogistics.com

with the subject line:

Customer Service Back Office Executive Pune/Satara

CONTACT: 9371394989

.Due to urgent hiring needs at both Pune (Pimpri-Chinchwad) and Satara, applications will be reviewed on a rolling basis early applicants may be processed immediately.This job is provided by Shine.com

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