Customer Support

Job Title: Customer Support & Back Office Executive

Location:

About Us

Bhartiya Integrated Cargo Solutions Pvt. Ltd.

Our core values transparency, personalized service, trust, systems-oriented operations, compliance, and continuous improvement shape everything we do.

We maintain headquarter and warehouse facilities in Satara MIDC, with a Pune office in Wakad near Bhagwan Nagar for sales and operations coordination.

Role Overview

Customer Service & Back Office Executives

Key Responsibilities

Customer Service & Support

• Respond to customer inquiries via phone, email, and chat

• Address and resolve service complaints in a professional and timely manner

• Log and maintain accurate interaction records in CRM

• Follow up to confirm issue resolution and ensure satisfaction

BackOffice Operations

• Manage order processing, data entry, and customer documentation

• Coordinate with logistics, sales, and accounts teams to update shipment and delivery status

• Track daily operations, shipments, and outstanding cases

• Support administrative tasks such as report generation and internal communication

Service Management & Coordination

• Assist in daily customer support workflows

• Support escalations and contribute to service improvement efforts

• Identify and propose enhancements to internal processes

Qualifications & Skills

• Bachelors degree in Business Administration or a related field

• 1-3 years of experience in customer service or back-office roles

• Excellent verbal and written communication skills

• Strong interpersonal skills and calm problem-solving attitude

• Familiarity with customer service tools, CRM systems, and MS Office (Excel, Word, Outlook)

• Experience or understanding of logistics and transportation operations is a strong plus

What We Offer

• A supportive, system-driven work culture rooted in transparency and trust

• Direct exposure to end-to-end logistics operations and customer interaction

• Fast-track career growth opportunities within the organization

• Competitive salary and performance-based incentives

• On-site role with potential assignment flexibility between Pune and Satara

How to Apply

info@bhartiyalogistics.com

CONTACT: 9371394989

Due to urgent hiring needs at both Pune (Pimpri-Chinchwad) and Satara, applications will be reviewed on a rolling basis early applicants may be processed immediately.