Customer Support Associate

Company Description:

Vendify is an IoT SaaS that helps enterprises manage their vending machine business on a monthly subscription model. Our ERP automates the entire supply chain that keeps vending machines full all the time. Our hardware & software solution can fit into any existing machine to enable remote monitoring, digital payments, and an interactive touch interface. Cloud-managed logistics & inventory increases operational efficiency by 30%.

Experience - 2years - 4 years

Location - Gurugram

Work Mode - Onsite

Interested candidates can share the resumes at nitishap@vendify.in

Role Description

We are hiring a Customer Success & Account Executive to work directly with our Business Head . This role is ideal for someone who brings together relationship management skills, operational execution, and an eye for business impact. They will play a pivotal role in our client process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role requires a blend of business development, client management, with a focus on delivering exceptional customer service. 

Key Responsibilities:

• ● Own and nurture high-value client relationships, ensuring satisfaction, retention, and account growth.
• ● Lead client onboarding and go-live processes, working across internal teams to deliver seamless experiences.
• ● Identify growth opportunities within accounts through product improvements, campaign strategy, and proactive communication.
• ● Manage ongoing client requests and projects end-to-end—prioritizing issues, tracking timelines, and delivering solutions with speed.
• ● Serve as the primary point of contact for client communication, ensuring clear, timely, and value-driven interactions.
• ● Create and maintain reporting systems, dashboards, and performance trackers using tools like Google Sheets, Power BI, and Google Analytics .
• ● Collaborate cross-functionally with Tech, Ops, and Product teams to improve customer experience and enable scalable service delivery.

Candidate Profile:

• Strong English communication (written & spoken).
• Analytical thinking can analyze data and suggest improvements.
• Tech-savvy mindset, comfortable using dashboards and troubleshooting basics.
• Process-oriented approach, structured in handling and resolving queries.
• Ability to manage multiple conversations efficiently.

Preferred Background:

• Experience in

  technical

  customer support, operations, or analytics

  , preferably in a SaaS, fintech, or B2B company.
• Freshers with strong communication and analytical skills can also be considered.