Customer Support Associate

Title: Customer Support Associate

Position Summary:

Customer Support Associate are responsible for handling calls from customers and resolve a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied.

Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required.

Duties and Responsibilities:

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Determines requirements by working with customers.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information, ensuring highest standards at all times.

Qualification Required:

Experience Requirements:

Skills and Abilities:

• Good Communication skills in English.
• Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need.
• Basic Telephone Etiquettes.
• Decision Making, numerical ability & logical reasoning.
• Customer Focus and Being Attentive.

Perks & Benefits:

• PF & ESI
• 5 Days working
• Rotational shifts & Week-offs

Interested ones can contact

Monday to Saturday (10AM to 4PM)

Office Address - A8 Knowledge Boulevard, 1st Floor Tech Mahindra, Noida Sec 62, Beside IMS College. Nearest metro station - Noida Electronic City

Carry below list of documents while coming for interview:

• Hard copy of resume, E-Aadhar card & Pan card
• All education documents
• All experience letters