Customer Support Associate

Company Overview:

About Antrika Technologies LLP

Antrika Technologies LLP is a fast-growing technology company focused on building innovative SaaS products that simplify business operations. We aim to empower organizations with modern, user-friendly and AI solutions that enhance productivity, communication, and customer engagement. Our vision is to drive digital transformation for businesses of all sizes.

About Flostr:

Flostr is one of Antrika Technologies’ flagship products – a powerful WhatsApp Automation and Marketing Platform. It enables businesses to streamline communication, automate workflows, and scale customer engagement with ease. Designed for modern marketing and sales teams, Flostr combines automation, analytics, and personalization to help businesses maximize ROI from WhatsApp as a channel.

For more details on our products, visit our website: https://flostr.com/

Job Description:

We are looking for an enthusiastic Support Executive (Fresher) to join our dynamic team. The ideal candidate will assist customers in resolving product-related queries, ensure smooth onboarding experiences, and provide exceptional post-sales support. This role is perfect for someone eager to learn, grow, and build a career in customer and product support within the SaaS domain.

Key Responsibilities :

● Handle customer queries via chat, email, or call in a timely and professional manner.
● Assist users with product setup, troubleshooting, and onboarding.● Coordinate with the technical team to resolve complex issues.● Document customer feedback and recurring issues to improve user experience.● Ensure a high level of customer satisfaction through clear communication and proactive problem-solving.● Maintain accurate logs of customer interactions in CRM tools.

Requirements :

● Bachelor’s degree in any discipline .
● Strong verbal and written communication skills.● Good problem-solving attitude and willingness to learn product workflows.● Ability to handle multiple queries efficiently.● Basic understanding of SaaS or customer support tools is a plus.

Compensation:
CTC: ₹2,40,000 – ₹3,00,000 Per annum
Working Days: Monday to Saturday (Alternate Saturdays off; 5th Saturday working) Working Hours: 10:00 AM – 7:00 PM
Job Type: On-site Location: Noida (No Remote)
Address: BCN 10,12 Logix Infotech Park, D Block Plot No: D - 5, Vishwakarma Rd, Sector 59 Noida, Uttar Pradesh, 201301 Landmark: Sector 59 Metro Station

Job Type: Full-time

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Leave encashment

Work Location: In person