Customer Support Associate

Company Description

SA BPO Solutions Pvt. Ltd., headquartered in Vijayawada, Andhra Pradesh, is a trusted Business Process Outsourcing (BPO) partner offering reliable voice and non-voice services to clients across various industries. The company specializes in customer support, lead generation, back-office operations, and process optimization to help businesses achieve enhanced efficiency and customer satisfaction. With a strong commitment to quality, technology-driven solutions, and flexible outsourcing models, SA BPO Solutions delivers cost-effective and scalable services. The company is driven by a mission to empower businesses while maintaining a people-first culture and striving for innovation and service excellence.

Role Description

This is a full-time on-site role for a Customer Support Associate based in Vijayawada, Andhra Pradesh. The Customer Support Associate will handle customer inquiries via voice, and provide detailed information about loans. Daily tasks include documenting interactions, maintaining accurate records,and ensuring prompt and satisfactory resolutions for clients. Strong communication and problem-solving skills are key for success in this role.

Qualifications

• Proficiency in communication skills, including fluency in written and spoken English
• Experience in voice, email, and chat support as part of customer service
• Organizational and multitasking abilities for managing customer queries efficiently
• Basic technical knowledge for troubleshooting and reporting system issues
• Strong interpersonal and problem-solving skills to ensure customer satisfaction
• Dedication to teamwork and a customer-first approach
• Familiarity with CRM software is a plus
• Bachelor's degree or equivalent qualification preferred