Customer Success Specialist

Job Title

Location

Company Overview

Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.

Position Overview

Customer Success Specialist

Key Responsibilities

• Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.
• Understand clients’ business needs and translate them into solutions within our platform.
• Drive product adoption by conducting training sessions and creating best practices.
• Analyze customer usage patterns and proactively identify opportunities to improve engagement.
• Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.
• Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.
• Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.

Qualifications

• 2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong communication and relationship-building skills.
• Ability to understand and explain SaaS/CRM/workflow automation concepts to different types of users.
• A proactive mindset with problem-solving abilities and attention to detail.
• Comfortable managing multiple accounts and priorities simultaneously.
• Prior experience working in a SaaS startup environment is a plus.

Additional Requirements

• Ability to work on-site in Chennai.
• Flexibility to work rotational shifts as required, primarily covering US business hours.