Customer Success Specialist

• A Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues, developing success plans, and acting as a liaison between customers and internal teams like product and sales.

• Key Responsibilities

• Onboarding and Adoption: Guiding new customers through the initial stages of using the product to ensure they understand and adopt it effectively.

• Customer Relationship Management: Building and maintaining strong, long-term relationships with a portfolio of assigned customers.

• Product Support: Providing ongoing support, guidance, and information to help customers utilize the product to its fullest potential.

• Proactive Problem Solving: Monitoring customer usage and engagement to identify potential issues, prevent churn, and ensure customer satisfaction.

Success Planning: Developing customized success plans withm

• Jcustomers to help them achieve their desired outcomes using the product.

Feedback and Advocacy: Collecting customer feedback and insights to provide to the product team for continuous product improvement.
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• Cross-Functional Collaboration: Working with sales and product teams to align customer goals and ensure a unified customer experience.

Key Skills and Qualifications

• Communication and Interpersonal Skills: Excellent ability to communicate clearly, listen effectively, and build rapport with clients.

.Empathy and Client Focus: A sincere understanding of customer needs and a passion for helping them succeed.

• Problem-Solving: Strong analytical and problem-solving abilities to address customer challenges and find solutions.

• Technical Acumen: The ability to learn and understand the company's product to provide effective guidance.

• Organization and Multitasking: Efficiently managing multiple customer accounts and handling various communication channels.

• Proactive Attitude: A willingness to take initiative and proactively engage with customers to ensure their success.

• Career Path

A Customer Success Specialist role is often a stepping stone within a customer success team, potentially leading to positions like Customer Success Manager or Director of Customer Success.

• Tamil candidates only

Job Type: Full-time

Pay: ₹630,739.71 - ₹1,568,037.59 per year

Benefits:

• Food provided

Work Location: In person