Service coordinator

• A service coordinator manages and organizes service-related activities within a company, ensuring smooth operations and customer satisfaction. They act as a liaison between clients and service teams, scheduling appointments, managing resources, and resolving issues. Key responsibilities include customer service, communication, coordination, and problem-solving. Key Responsibilities:
• Customer Service: Addressing customer complaints, providing information, and ensuring a positive customer experience.
• Coordination: Scheduling appointments, coordinating with service technicians, and managing resources to ensure efficient service delivery.
• Communication: Effectively communicating with clients, team members, and other stakeholders.
• Problem-Solving: Identifying and resolving issues that arise during service delivery, ensuring customer satisfaction.
• Record Keeping: Maintaining accurate records of service activities and customer interactions.
• Teamwork: Collaborating with other team members to ensure smooth and efficient service operations.
• Policy Management: Maintaining and updating service policies to reflect best practices and customer needs.
• Training and Development: In some cases, service coordinators may be involved in training and developing customer service teams, according to Great Sample Resume and Indeed. Required Skills:
• Communication Skills:Excellent verbal and written communication skills are essential for interacting with clients and team members.
• Organizational Skills: Strong organizational skills are needed to manage schedules, resources, and information effectively.
• Problem-Solving Skills:The ability to identify and resolve issues quickly and efficiently is crucial.
• Interpersonal Skills: Building rapport with clients and team members is essential for maintaining positive relationships.
• Technical Skills: Proficiency with computer software, including Microsoft Office and CRM systems, is often required, according to AvaHR.
• Multitasking: The ability to manage multiple tasks simultaneously is often necessary in a fast-paced service environment.
• Career Paths: Service coordinators can advance their careers by moving into roles such as:
• Senior Service Coordinator:With more experience, service coordinators can take on more complex tasks and responsibilities.
• Team Lead/Supervisor: Service coordinators can move into leadership positions, managing and mentoring other team members.
• Operations Manager: With a broader understanding of service operations, service coordinators can advance to management roles.
• Customer Service Manager: Service coordinators can also specialize in customer service management, overseeing all aspects of customer service delivery.
• Tamil candidates only

Job Type: Full-time

Pay: ₹9,987.04 - ₹22,641.09 per month

Benefits:

• Food provided

Work Location: In person

Speak with the employer
+91 9597037346