Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Senior Site Reliability Engineer Site Reliability Engineers at UKG are critical team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation. Site Reliability Engineers must be passionate about learning and evolving with current technology trends. They strive to innovate and are relentless in pursuing a flawless customer experience. They have an automate everything mindset, helping us bring value to our customers by deploying services with incredible speed, consistency, and availability. Job Responsibilities: Engage in and improve the lifecycle of services from conception to EOL, including system design consulting, and capacity planning Define and implement standards and best practices related to: System Architecture, Service delivery, metrics and the automation of operational tasks Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis Collaborate closely with engineering professionals within the organization to deliver reliable services Increase operational efficiency, effectiveness, and quality of services by treating operational challenges as a software engineering problem (reduce toil) Guide junior team members and serve as a champion for Site Reliability Engineering Actively participate in incident response, including on-call responsibilities Required Qualifications Engineering degree, or a related technical discipline, or equivalent work experience Experience coding in higher-level languages (e.g., Python, JavaScript, C++, or Java) Knowledge of Cloud based applications & Containerization Technologies Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing Demonstrable fundamentals in 2 of the following: Computer Science, Cloud architecture, Security, or Network Design fundamentals Demonstrable fundamentals in 2 of the following: Computer Science, Cloud architecture, Security, or Network Design fundamentals (Experience, Education, Certification, License and Training) Must have at least 3 years of hands-on experience working in Engineering or Cloud Minimum 2 years experience with public cloud platforms (e.g. GCP, AWS, Azure) Minimum 2 years Experience in configuration and maintenance of applications and/or systems infrastructure for large scale customer facing company Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]
Key Responsibilities : Lead end-to-end delivery of HCM/WFM implementations with a focus on UKG Pro (Core HR, Payroll, Talent, Time, etc.). Serve as a primary point of contact for clients during the implementation lifecycle. Manage a team of consultants, providing direction, mentorship, and performance oversight. Oversee project timelines, resource planning, risk management, and quality assurance. Collaborate with cross-functional teams (Product, Sales, Support) to ensure project success. Support pre-sales efforts, including scoping, estimating, and solution design. Ensure delivery meets or exceeds client expectations and contractual obligations. Drive continuous improvement in delivery processes and consulting methodologies. Monitor and report on key metrics including utilization, CSAT, and delivery KPIs. Provide domain leadership in HCM and WFM best practices, especially within the UKG ecosystem. Qualifications : Required : Bachelor's degree in Business, HRIS, Computer Science, or a related field 5+ years of experience in HCM/WFM consulting or implementation (preferably in UKG Pro) 2+ years of experience managing people or delivery teams Proven success in leading client-facing software implementation projects Preferred : UKG Pro certification(s) (e.g., UKG Pro Core HR, Payroll, Time, etc.) Experience with other HCM/WFM tools (Workday, SAP SuccessFactors, Oracle HCM) PMP, Agile, or SCRUM certifications Experience working with mid-market and enterprise clients Key Skills : Deep knowledge of HCM and WFM processes and configuration Strong leadership and team management abilities Excellent communication and client engagement skills Proficient in project management tools (e.g., Smartsheet, Jira, MS Project) Ability to manage multiple implementations and priorities concurrently Strong analytical and problem-solving mindset
Key Responsibilities : Oversee and coordinate end-to-end client delivery through third-party or partner ecosystems. Serve as the delivery lead for assigned clients or programs, ensuring SLAs and KPIs are met. Act as a liaison between internal stakeholders, clients, and delivery partners to resolve issues and ensure alignment. Lead a small team of analysts or coordinators, providing direction, feedback, and performance management. Review partner performance metrics regularly; initiate corrective actions when needed. Identify risks to delivery timelines or quality, and escalate/resolve in a timely manner. Collaborate with account management and business teams to understand client goals and ensure delivery is aligned. Support onboarding and operational readiness for new partners or delivery models. Contribute to continuous improvement initiatives by identifying delivery gaps and process enhancements. Qualifications : Required : Bachelor's degree in Business, Operations, IT, or a related field 5+ years of experience in client delivery, service operations, or delivery assurance At least 2 years of experience managing a team or leading delivery pods Strong understanding of service delivery lifecycles and partner/vendor management Preferred : Experience in a B2B service environment (IT, outsourcing, SaaS, consulting, etc.) Knowledge of delivery governance, service level management, or operational reporting Familiarity with tools like ServiceNow, Salesforce, Jira, or similar platforms ITIL certification or PMP/Agile exposure is a plus Key Skills : Excellent stakeholder management and client communication skills Team leadership and people development experience Strong organizational and analytical skills Ability to work under pressure and manage competing priorities Problem-solving mindset with a customer-first attitude
Key Responsibilities : Lead and manage multiple consulting engagements across clients, ensuring on-time and within-budget delivery. Serve as a strategic advisor to clients, understanding their business goals and aligning solutions accordingly. Supervise and mentor a team of consultants and analysts, supporting professional development and performance. Partner with sales, product, and engineering teams to scope solutions and support pre-sales activities as needed. Develop and maintain detailed project plans, resource allocations, and risk mitigation strategies. Ensure high-quality deliverables that meet or exceed client expectations and internal quality standards. Monitor project health, report on KPIs, and lead issue resolution and client escalations. Contribute to continuous improvement of methodologies, processes, and tools used within the professional services team. Qualifications : Required : Bachelor's degree in Business, Computer Science, Engineering, or related field 5+ years of experience in consulting, professional services, or project management 12 years in a leadership or team lead role Strong understanding of implementation lifecycles, client management, and enterprise software solutions Preferred : Master's degree (MBA or relevant field) Experience in SaaS or enterprise platform implementations (e.g., ERP, CRM, cloud solutions) PMP, Prince2, or Agile certification Familiarity with tools like Jira, Asana, Smartsheet, Salesforce, or ServiceNow
Key Responsibilities : Lead the coordination and review of tax data for periodic filings including sales tax, income tax, VAT/GST, and other statutory requirements. Ensure accurate, timely preparation and submission of all tax filings in accordance with relevant deadlines and regulations. Collaborate with internal departments (Finance, Legal, IT) and external advisors to collect and validate tax data. Monitor changes in tax laws and regulatory requirements, and assist in implementing necessary process changes. Maintain proper documentation and audit trails for all filings and reconciliations. Support tax audits by preparing required schedules, reports, and explanations. Use tax engines, ERP systems, or data tools (e.g., SAP, Oracle, Alteryx, Power BI) to extract and analyze filing data. Drive automation and improvements in tax data reporting and compliance processes. Mentor junior analysts and team members to ensure consistency and best practices. Qualifications : Required : Bachelor's degree in Accounting, Finance, Taxation, or a related field 46 years of relevant experience in tax data preparation and filing Strong knowledge of tax compliance processes and statutory reporting Experience working with large datasets and ERP/tax systems (e.g., Vertex, OneSource, SAP) Preferred : CPA, CA, or other relevant certification (completed or in progress) Familiarity with data tools such as Excel (advanced), SQL, Alteryx, or Tableau Experience with global tax compliance (e.g., U.S., EU, India, APAC)
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose people then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult chats submitted by end-users while making use of problem-solving abilities. Maintain the Partners for Life model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required Desired Skills:- Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task to complete tasks and achieve goals in a fast-paced and metrics-driven environment 1-3 years customer service experience Experience with US Payroll/Time and Labor/HR Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Confidence and strong leadership abilities Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Open to working in EST time zones Education and Certifications: Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word Certification in the Payroll/HR industry a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation