Associate Manager, Professional Services Consulting

Key Responsibilities

• Lead end-to-end delivery of HCM/WFM implementations with a focus on UKG Pro (Core HR, Payroll, Talent, Time, etc.).
• Serve as a primary point of contact for clients during the implementation lifecycle.
• Manage a team of consultants, providing direction, mentorship, and performance oversight.
• Oversee project timelines, resource planning, risk management, and quality assurance.
• Collaborate with cross-functional teams (Product, Sales, Support) to ensure project success.
• Support pre-sales efforts, including scoping, estimating, and solution design.
• Ensure delivery meets or exceeds client expectations and contractual obligations.
• Drive continuous improvement in delivery processes and consulting methodologies.
• Monitor and report on key metrics including utilization, CSAT, and delivery KPIs.
• Provide domain leadership in HCM and WFM best practices, especially within the UKG ecosystem.

Qualifications

Required

• Bachelor's degree in Business, HRIS, Computer Science, or a related field
• 5+ years of experience in HCM/WFM consulting or implementation (preferably in UKG Pro)
• 2+ years of experience managing people or delivery teams
• Proven success in leading client-facing software implementation projects

Preferred

• UKG Pro certification(s) (e.g., UKG Pro Core HR, Payroll, Time, etc.)
• Experience with other HCM/WFM tools (Workday, SAP SuccessFactors, Oracle HCM)
• PMP, Agile, or SCRUM certifications
• Experience working with mid-market and enterprise clients

Key Skills

• Deep knowledge of HCM and WFM processes and configuration
• Strong leadership and team management abilities
• Excellent communication and client engagement skills
• Proficient in project management tools (e.g., Smartsheet, Jira, MS Project)
• Ability to manage multiple implementations and priorities concurrently
• Strong analytical and problem-solving mindset