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Service coordinator

Kronos Solutions India Private Limited

1 - 3 years

|

4 - 7 Lacs

Pune Maharashtra India

Posted:5 days ago| Platform: Foundit logo

Apply

Skills Required

Technical Troubleshooting Crm Analytical Thinking Product Management Product Support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

:

Provide timely and professional support to customers via email, phone, chat, or ticketing system.
Troubleshoot technical issues and guide users through solutions.
Escalate complex problems to relevant departments (engineering, QA, product).
Maintain a deep understanding of product features, functionality, and updates.
Document customer issues, resolutions, and feedback accurately in CRM or help desk system.
Collaborate with product and engineering teams to identify and resolve product bugs.
Assist with onboarding, training, and usage guidance for new customers.
Monitor and prioritize support requests to meet service-level agreements (SLAs).
Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles.

Qualifications

:

Essential

Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences).
1+ years of experience in customer or product support.
Strong troubleshooting and analytical thinking skills.
Excellent written and verbal communication skills.

Preferred

Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk).
Familiarity with technical concepts or product domain (software, hardware, biotech, etc.).
Multilingual skills (if required for global support coverage).

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Kronos Solutions India Private Limited

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