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Kronos Solutions India Private Limited logo

Product Support Representative

1 - 3 years

4 - 7 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Technical Troubleshooting Crm Analytical Thinking Product Management Product Support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

:
  • Provide timely and professional support to customers via email, phone, chat, or ticketing system.
  • Troubleshoot technical issues and guide users through solutions.
  • Escalate complex problems to relevant departments (engineering, QA, product).
  • Maintain a deep understanding of product features, functionality, and updates.
  • Document customer issues, resolutions, and feedback accurately in CRM or help desk system.
  • Collaborate with product and engineering teams to identify and resolve product bugs.
  • Assist with onboarding, training, and usage guidance for new customers.
  • Monitor and prioritize support requests to meet service-level agreements (SLAs).
  • Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles.

Qualifications

:

Essential

  • Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences).
  • 1+ years of experience in customer or product support.
  • Strong troubleshooting and analytical thinking skills.
  • Excellent written and verbal communication skills.

Preferred

  • Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk).
  • Familiarity with technical concepts or product domain (software, hardware, biotech, etc.).
  • Multilingual skills (if required for global support coverage).

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Kronos Solutions India Private Limited logo
Kronos Solutions India Private Limited

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