Customer Success Specialist

About Us:

We are a leading web-to-print software company, offering innovative solutions to printing and packaging companies in over 60 countries. Our platform seamlessly integrates with various e-commerce platforms, enabling our clients to enhance their online print and packaging businesses.

Role Overview:

As a Customer Success Executive, you will play a crucial role in ensuring our clients achieve optimal value from our web-to-print solutions. While familiarity with e-commerce integrations is beneficial, the primary focus is on supporting print and packaging clients.

Key Responsibilities:

• Client Training and Onboarding:

  Guide clients through a smooth onboarding process and provide effective training to ensure successful solution adoption.

• Customer Support:

  Resolve client tickets, particularly those related to print and packaging challenges.

• Escalation Management:

  Effectively handle escalations and difficult conversations, ensuring client concerns are addressed promptly and professionally.

• Revenue Generation:

  Identify opportunities to upsell and cross-sell within the print and packaging sector.

• Feedback & Testimonials:

  Collect and share client feedback, showcasing successful outcomes.

• Referral Encouragement:

  Foster client referrals, leveraging positive experiences.

Qualifications:

• 2-3 years of experience in customer success, account management, or a related field, preferably in the software or printing industry.
• Good understanding of e-commerce platforms and integrations is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to handle escalations and difficult conversations with professionalism.
• Proven track record of enhancing customer satisfaction and driving revenue growth.

Why Join Us?

• Engage with cutting-edge web-to-print technology.
• Be part of a collaborative and growth-oriented environment.
• Earn attractive incentives based on revenue contribution, successful client onboarding, and go-live milestones.
• Access opportunities for professional development and career advancement.