Customer Success Specialist

Company Description

At Mira IMS Pvt Ltd, we creatively express your business and brand through events. Specializing in innovative design and technical precision, we help you achieve your event objectives by providing strategic solutions. From product launches to conferences, our experienced team handles Trades and Exhibitions, Brand Activations, Event IP, and more. Based in Hyderabad, we manage everything from venue selection to catering, lighting, entertainment, and more, ensuring impactful and memorable events. We focus on preserving communication and evoking emotions through effective promotional strategies to win over consumers.

Role Description

This is a full-time, on-site role located in Hyderabad for a Customer Success Specialist Events . The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, handling customer service inquiries, and maintaining effective communication with clients. The role involves analyzing customer feedback and data to improve service quality and ensure a seamless customer experience in events .

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong Communication skills
• Analytical Skills for improving service quality based on data
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Experience in event management field is a mandatory