Customer Success Specialist

Oracle

7 - 17 years

4 - 6 Lacs

noida uttar pradesh india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

subscription renewals account management customer engagement sales forecasting crm management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Follow up via
email and phone
on Java SE Subscription renewal contracts.
For
Direct Deals
: Create Opportunity IDs, generate budgetary quotes, and book renewal deals.
Update
sales forecasts
and communicate status to Java Sales management.
Collaborate with the
Java Sales Channel Support team
to enter and book indirect deals.
Achieve
quarterly sales quotas
and actively pursue subscription renewals.
Build and maintain strong
customer relationships
, negotiating effectively with existing accounts.
Ensure
accuracy and timely submission of licenses/maintenance renewal quotes
within assigned territory.
Identify
co-termination and reinstatement opportunities
for existing subscriptions.
Plan personal activities to
exceed performance goals
for the assigned territory.
Maintain accurate
forecasts and CRM records
for assigned regions.
Leverage
cross-functional teams
to meet customer needs.
Handle
escalations
and provide timely solutions, ensuring complete resolution.

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