Customer Success Specialist

About Writesonic

Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.

We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.

We show you exactly how AI sees your brand—and give you the AI-powered content and SEO tools to fix it fast. From insight to execution, Writesonic helps marketers stay ahead of the AI search revolution.

Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.

About This Role

Customer Success Specialist

You’ll help customers solve complex challenges, deliver tailored onboarding and training, provide strategic recommendations, and turn them into long-term advocates of the platform.

What You’ll Be Doing

• Own customer onboarding and help them achieve fast time-to-value
• Act as a trusted advisor for growth and marketing teams in mid-market and SMB segments
• Guide customers in using GEO and SEO tools to improve brand visibility on AI search engines
• Conduct regular check-ins, reviews, and Q&A sessions to ensure success and retention
• Collect and surface customer feedback to product and marketing teams
• Collaborate cross-functionally to resolve customer issues and improve the experience
• Proactively identify upsell and expansion opportunities
• Help develop best practices, training materials, and knowledge base content

You’d Be a Great Fit If You

• Have 2–4 years of experience in Customer Success, Account Management, or Customer Support, ideally in B2B SaaS
• Have worked closely with marketing and growth teams (bonus if focused on MarTech, SEO, or content marketing tools)
• Are a problem-solver, with excellent communication and relationship-building skills
• Thrive in a fast-paced, metrics-driven, remote startup environment
• Are structured and proactive in ensuring customers achieve outcomes
• Enjoy learning about cutting-edge AI technologies and explaining complex concepts in simple terms

Bonus Points

• Experience in SaaS companies like HubSpot, Semrush, Clearscope, Jasper, or similar
• Familiarity with AI-powered or PLG-driven products
• Hands-on experience with HubSpot, Salesforce, Intercom, or Gong
• Additional language skills (German, French, Spanish, etc.)

Why Join Writesonic

• 🪄 Work with a Game-Changing Product: Help customers succeed in AI-powered search
• 💰 Competitive Salary + Performance Bonus
• 🏡 Fully Remote: Work from anywhere, async-friendly
• 🚀 Career Growth: Path to Senior CSM, Customer Success Leadership, or Product roles

Ready to Help Marketers Win in AI Search?

If you love solving problems, delighting customers, and contributing to the next wave of search innovation, apply now and join us in building the future of discoverability.