Customer Success Specialist

As a Customer Success Executive at our company, your primary responsibility will be to build strong relationships with clients, ensure their satisfaction, drive product adoption, and support long-term retention and growth. Your excellent communication, problem-solving, and coordination skills will be crucial in delivering a seamless customer experience. Key Responsibilities: - Act as the primary point of contact for assigned customers, ensuring timely resolution of queries and issues. - Drive product adoption and usage by understanding client requirements and providing guidance/training. - Proactively monitor customer health and take steps to enhance customer engagement and satisfaction. - Track and manage customer lifecycle, including onboarding, engagement, renewal, and upselling opportunities. - Maintain accurate records of client interactions and feedback to support business improvements. - Share insights with Product/Operations teams to influence product roadmap and service enhancements. - Support Quarterly Business Reviews (QBRs) and periodic check-ins with key accounts. - Ensure customers derive maximum value from the company's offerings, helping them achieve their business goals. Job requirements: - Strong communication and interpersonal skills. - Customer-oriented mindset with problem-solving abilities. - Ability to handle multiple accounts and prioritize effectively. - Analytical thinking and attention to detail. - Proficiency in MS Office, CRM tools. Qualifications Required: - Bachelor's degree in Business Administration, HR, Commerce, or a related field. - 3 years of experience in Customer Success / Client Service / Account Management. - Freshers with strong communication skills and customer orientation may also be considered. Our company is a provider of language and technology solutions for global business with offices in more than 100 cities worldwide.,