Customer Success Specialist

Teleperformance is recruiting Customer Success Specialist for an International Process based in USA. Who we are: Teleperformance is a French MNC that offer Customer experience management services in more than 80+ countries, with more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Job Summary: Assess / underwrite applications and policy cancellations. Such processing includes typing and the addition of applicable data fields. Candidates will be expected to send over completed tasks electronically as required by the process. Ability to comprehend respond to customer queries with immediate resolution to ensure customer satisfaction. Key Responsibilities and Accountabilities: ·        Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible. ·        Demonstrates confidence and willingness to resolve customer requests or queries. ·        Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement. ·        Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer. ·        Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets. ·        Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.) Hours of Operation: Service hours– Monday to Friday (Fixed Saturday and Sunday off) and Night shift is mandatory Qualification – Graduate Work Experience: ·        Experience – Min 6 months’ work experience in International BPO / ITeS industry is preferred. ·        Insurance and Mortgage experience is preferred. Technical Competence: ·        Typing Speed (25-35 words/minute) ·        Quick Navigation Ability, Web Savvy- Ability to toggle between screens/tools. ·        Adept in Rule based decision making. ·        Ability to problem solving using math and analytical assessment methods. ·        Research skills to meet customer expectations. Core Competencies: Excellent communication skills (written and spoken) – B2 with Writex of >=70 Strong problem-solving skills Teamwork orientation Customer Focus Resilient Remuneration: 3.1 Lakhs to 3.4 Lakhs Immediate Joiners are preferred!!! Interested candidates can share your updated CV to HR Divya R- 7603885092.