Customer Success Manager Intern

The Customer Success Manager (CSM) will be responsible for managing client accounts, ensuring seamless delivery of training solutions, and fostering long-term relationships. The ideal candidate will have experience in account management, strong coordination skills to align trainers with client needs, and a proactive approach to identifying growth opportunities. The CSM will also oversee the financial performance of accounts and handle day-to-day client interactions to ensure exceptional service delivery. ***In-office presence required after 4-5 months. Only apply if you are from Varanasi or can relocate.*** Responsibilities • Account Management: Serve as the primary point of contact for assigned client accounts, ensuring high levels of satisfaction and timely resolution of issues. Manage day-to-day client interactions, including scheduling, updates, and feedback collection. • Trainer Coordination: Collaborate internally with trainers to align their expertise and availability with client requirements, ensuring smooth execution of training programs. • Business Development: Identify and pursue opportunities to expand Svadhyay’s client base by pitching our services to new prospects and upselling to existing clients. • Financial Oversight: Monitor and manage the profit and loss (P&L) of assigned accounts, ensuring financial targets are met while maintaining high-quality service delivery. • Client Success: Proactively engage with clients to understand their evolving needs, recommend tailored solutions, and drive adoption of Svadhyay’s training programs. • Reporting & Analysis: Track key account metrics, prepare performance reports, and provide insights to improve client outcomes and internal processes. • Cross-Functional Collaboration: Work closely with sales, marketing, and operations teams to ensure alignment and deliver a cohesive client experience. Qualifications & Skills • Experience: Minimum of 3 months of work experience in account management, customer success, or a related role, preferably in the training, education, or service industry. • Communication: Exceptional verbal and written communication skills to engage with clients, trainers, and internal stakeholders effectively. • Relationship Building: Proven ability to build and maintain strong client relationships, with a customer-centric mindset. • Business Acumen: Strong understanding of profit and loss management and ability to balance financial goals with client satisfaction. • Sales & Pitching: Experience or aptitude for identifying business opportunities and pitching services to prospective clients. • Organization: Excellent time management and organizational skills to handle multiple accounts and priorities in a fast-paced environment. • Problem-Solving: Ability to anticipate challenges, resolve issues proactively, and adapt to changing client needs. • Tech Proficiency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and MS Office/Google Suite. Experience with training management platforms is a plus. Qualifications Bachelor’s degree in Business, Finance, HR, or a related field preferred. Professional negotiation etiquetes is a plus Preferred Attributes • Passion for the training and development industry. • Self-motivated with a proactive approach to identifying opportunities and solving problems. • Team player with a collaborative mindset and ability to work in a dynamic environment. Drop your resume and cover letter - @bhal@theodysvadhyay.co.in Show more Show less