Customer Success Manager

Flexiple

Role Overview

As a Customer Success Manager, you will be the primary partner for our global clients—ensuring their experience with Flexiple is smooth, delightful, and results in high-quality talent engagement. Reporting directly to the COO, you'll be an individual contributor who collaborates with Sales, Talent Success, and Product teams to drive client satisfaction, retention, and growth.

What will you do

• Client onboarding → ongoing success: Onboard new clients, set expectations, guide them through the hiring process, and ensure smooth handovers to the talent team.
• Drive outcomes: Track and improve client engagement metrics like Time to First Hire, Satisfaction Score (CSAT), and Repeat Engagement Rate.
• Be the voice of the client: Conduct regular check-ins with clients to gather feedback, resolve pain points, and offer proactive guidance.
• Partner across functions: Work closely with Sales, Talent, and Ops to ensure seamless delivery and troubleshoot cross-functional issues.
• Improve how we work: Identify bottlenecks in client experience, suggest process updates, and help pilot new CX initiatives.

What growth looks like:

Week 1:

Understand Flexiple’s product, client journey, and tools

Shadow 2–3 client calls

Month 1:

Independently onboard 5+ clients

Share quick-win CX improvements

Month 3:

Own 80% of client accounts

Maintain CSAT ≥ 90%

Launch internal feedback dashboard

Month 6:

Sustain CSAT ≥ 95%, repeat rate ≥ 80%

Publish updated onboarding playbook

You should have:

• 3–6 years in Customer Success, Account Management, or Client Services roles—preferably in tech startups or marketplaces.
• Experience managing enterprise or global clients, with a track record of growing key accounts.
• Strong written and verbal communication; comfortable with a partial overlap with US/UK time zones.
• A structured, data-driven approach to client retention and satisfaction.
• Ability to work independently, juggle priorities, and thrive in a fast-paced environment.

Location

Bengaluru (in-office) 

Perks & Benefits

• Performance rewards – Quarterly bonus tied to client satisfaction & retention KPIs
• Health & well-being – Comprehensive self medical insurance + annual preventive health check
• Pet-friendly office – Say hi to Rocket, our Chief Happiness Officer 🐾