Customer Success Manager

As a Customer Success Manager (CSM) - Sales at GreyB, you will play a crucial role in building strong, long-lasting customer relationships that drive retention, expansion, and advocacy. You will act as a trusted advisor to our clients, ensuring they maximize the value from our products/services while identifying opportunities for upselling and cross-selling that align with their evolving needs. Your key responsibilities will include serving as the primary point of contact for a portfolio of assigned clients, conducting regular business reviews, and proactively engaging with customers to understand their business objectives and challenges. You will focus on ensuring that customers effectively onboard, adopt, and utilize our products/services to achieve their desired outcomes while identifying and mitigating potential risks to customer health to prevent churn. In addition, you will be responsible for identifying and developing opportunities for upselling and cross-selling additional products, features, or services to existing clients based on their evolving needs and business goals. You will collaborate closely with the Sales team on strategic expansion opportunities, act as the voice of the customer internally to inform product development, marketing, and sales strategies, and work with cross-functional teams to ensure a seamless customer journey. To be successful in this role, you should have a Bachelor's degree in Business, Marketing, or a related field, along with 5+ years of experience in Customer Success, Account Management, or B2B Sales, preferably in a SaaS or technology environment. You should possess exceptional communication, presentation, and interpersonal skills, a strong business acumen, and the ability to build rapport and establish strong relationships with clients at all levels. Proficiency with CRM software and Customer Success platforms is a plus. If you are a self-motivated, proactive individual who can work independently as well as part of a team, and have a proven track record of achieving retention, upsell, and cross-sell targets, we invite you to join our collaborative and innovative environment at GreyB and make a real impact on our customers" success and our company's growth.,