Customer Success Manager

You will play a pivotal role as a Senior Customer Success Manager at Contlo, a cutting-edge AI marketing platform dedicated to empowering modern businesses through the utilization of their brand's generative AI Model. Your primary focus will revolve around ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce sectors. If you possess a genuine passion for AI technology and a firm commitment to customer success, we are eager to have you on board. Your key responsibilities will include: Customer Onboarding: - Assisting new customers throughout the onboarding process to facilitate a seamless transition and ensure a comprehensive grasp of our offerings. - Conducting onboarding sessions and training to enable customers to maximize the utility of our platform effectively. Customer Success and Retention: - Cultivating a profound understanding of our customers" business objectives, challenges, and requirements. - Serving as the primary point of contact for addressing customer inquiries, issues, and escalations promptly and efficiently. - Proactively engaging with customers to gauge their product usage, pinpoint opportunities for enhanced value, and optimize their experience. - Regularly conducting check-ins and business reviews with customers to evaluate their satisfaction levels and achievements with our products. Cross-functional Collaboration: - Collaborating with various teams such as Sales, Product, and Support to champion customer needs and deliver seamless solutions. - Relaying customer feedback to internal teams to drive product enhancements and refinements effectively. Qualifications and Experience: - A Bachelor's degree in Business, Marketing, or a related field is preferred. - 5-6 years of experience in a client-facing capacity, ideally in Customer Success, Account Management, or Customer Support. - Exceptional interpersonal and communication skills, both written and verbal. - Possessing an empathetic and customer-centric approach with a genuine desire to help customers thrive. - Strong problem-solving abilities to navigate challenges and devise optimal solutions. - Detail-oriented and well-organized, capable of managing multiple client relationships efficiently. - Prior exposure to SAAS startups would be advantageous. - Familiarity with the D2C/Ecommerce industry is highly desirable.,