Customer Success Manager

Job Description

Company Description Enveu is a SaaS platform that empowers content-driven businesses to launch, manage, and scale their own OTT platforms with ease. Our modular suite helps media brands deliver unforgettable digital experiences across devices. We’re growing fast and looking for passionate people to join us on this journey. Role Description This is a full-time on-site role for a Customer Success Manager at Enveu located in Noida. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer needs, building relationships, and retaining customers. What You Will Do Own and manage relationships with assigned customers Ensure successful onboarding and drive ongoing adoption Act as the voice of the customer internally — sharing feedback with product and support teams Conduct regular check-ins, health reviews, and renewal conversations Identify upsell/cross-sell opportunities and support account expansion Monitor key metrics like NPS, usage, and churn risk What We're Looking for 1–3 years of experience in Customer Success, Account Management, or similar client-facing role (preferably in SaaS) Excellent communication, presentation, and interpersonal skills Strong problem-solving mindset and customer empathy Ability to manage multiple accounts and prioritize effectively Experience with CRM or CS tools like HubSpot, , Jira, etc. Bonus: Experience in the OTT, media, or content-tech space Why Join US Work in a fast-paced, mission-driven SaaS company Opportunity to grow and lead in a dynamic, global team Flexible work environment Build real impact with clients in the content and media industry Apply via LinkedIn or reach out to us directly at hr@enveu.com