Acqueon

Job Description Dotnet Fullstack Developer Who we are As a Dot Net Full Stack in Acqueon, you will Design, develop, and maintain web applications using .NET technologies Develop front-end interfaces using Angular and ensure they are responsive and user-friendly Hand on experince on Design Pattern , MVC, C# Collaborate with cross-functional teams to define, design, and ship new features Ensure the best possible performance, quality, and responsiveness of applications Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automation As a Dot Net Full Stack in Acqueon, you will need 5 + years of experience Proven experience as a .NET Full Stack Developer or similar role Strong proficiency in .NET framework, C#, and ASP.NET Experience with front-end development using Angular Knowledge of web technologies including HTML, CSS, and JavaScript Familiarity with relational databases such as SQL Server Familiarity with the healthcare technology environments Excellent problem-solving and communication skills Ability to work independently and as part of a team

Job Description: We are seeking a highly skilled Snowflake Database Administrator with a proven track record of managing, optimizing, and securing Snowflake environments. The ideal candidate will have over 5+ years of hands-on experience in Snowflake database administration , ensuring seamless performance, security, and scalability of enterprise-level data solutions. This role requires deep expertise in database architecture, performance tuning, access control, workload management, and cost optimization within Snowflake. The selected candidate will play a key role in monitoring database health, implementing security best practices, automating administrative tasks, and optimizing query performance . Key Responsibilities: Administer and manage Snowflake databases, warehouses, and schemas . Optimize query performance, workload management, and storage efficiency . Implement and manage RBAC (Role-Based Access Control), authentication, and data security policies . Monitor and troubleshoot database performance issues and system health . Handle data loading, unloading, and integrations with various data sources. Automate administrative tasks using SQL, Python, or Shell scripting . Manage clustering, caching, and partitioning strategies for efficient data retrieval. Ensure high availability, backups, and disaster recovery planning . Maintain audit logs, access control, and compliance standards . Required Skills & Qualifications: 5+ years of experience in Snowflake database administration . Strong expertise in SQL performance tuning and optimization . Experience with Role-Based Access Control (RBAC) and security best practices . Familiarity with data sharing, replication, and failover strategies . Experience working with cloud platforms (AWS, Azure, or GCP) . Scripting experience with Python, Shell, or SQL for automation. Knowledge of Snowflake resource monitoring and cost optimization . Willingness to work in a 24/7 operational environment with rotational shifts . Preferred Qualifications: Snowflake certifications (SnowPro Core/Advanced). Experience with data governance and compliance frameworks . Familiarity with ETL/ELT processes and data pipeline orchestration will be value add

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a DBA in Acqueon you will. 5-8 years of experience with SQL Server Administration experience required 5-8 years of experience with backups, restores and recovery models 5-8 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server 5-8 years of experience with Windows server, including Active Directory Knowledge/Experience of AWS RDS is an advantage Should have strong troubleshooting skills Should have knowledge on capacity plannings Knowledge/Experience in AWS CloudWatch to setup/monitor alerts for AWS RDS Responsibilities: Responsible for all operational aspects of the database administration including meeting standards/best practices, technical integration, and addressing incidents on a daily basis Assist in migration/upgrade of databases to AWS projects. Responsibility also includes handling Amazon RDS for SQL server database Work cooperatively with other engineering resources to maintain and revise technical documentation. Should be able to manage and perform standard maintenance, monitoring, and tuning of numerous SQL production database instances. Has worked and knowledge in 2016 and 2019 Install and configure SQL 2016 and 2019 Tune and troubleshoot SQL 2016, 2019 database issues Set up backup and recovery policies and jobs. Use appropriate tuning methodology to resolve database performance issues. Support 2012/2014/2016/2019 installations and upgrades. Flexible, adaptable and able to manage multiple tasks in a dynamic environment. Communicate complex technical concepts clearly to peers and management. Work closely with various Infrastructure and Support teams across global. Present DDL/DML changes successfully to high concurrency databases while preserving uptime and efficiency. Knowledge on windows server environment. Strong knowledge of database performance tuning and troubleshooting. In-depth knowledge of database internals and data structures. Excellent verbal and written communication skills. Should be flexible to work in 24x7 Rotational shift This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

As a L2 Cloud Engineer in Acqueon you will need. Ensure the highest uptime for customers in our SaaS environment Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation. Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability. Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing. Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots. Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards. Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner. Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting. Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment. Skills & Qualifications: Experience: 3-5 years of experience in CloudOps roles with a strong focus on AWS. Proficient in AWS services, including EC2, S3, RDS, Lambda, IAM, CloudFront, and VPC. Hands-on experience with Terraform, CloudFormation, or other IaC tools. Revenue Execution Platform Strong knowledge of CI/CD pipelines (e.g., AWS CodePipeline, Jenkins, GitHub Actions). Experience with container technologies like Docker and orchestration tools like Kubernetes (EKS). Scripting knowledge (e.g., Python, Bash, PowerShell) for automation and tooling. Monitoring & Logging: Experience with monitoring tools like AWS CloudWatch, ELK stack, Prometheus, or Grafana. Security: Strong understanding of cloud security principles, including IAM, encryption, and AWS security tools (e.g., AWS WAF, GuardDuty). Collaboration Tools: Familiarity with tools like Git, Jira, and Confluence. Good Knowledge on Windows Servers, Linux & able to troubleshoot critical issues

As a L2 Cloud Engineer in Acqueon you will need. Ensure the highest uptime for customers in our SaaS environment Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation. Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability. Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing. Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots. Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards. Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner. Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting. Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment. Skills & Qualifications: Experience: 5+ years of experience in CloudOps roles with a strong focus on AWS. Proficient in AWS services, including EC2, S3, RDS, Lambda, IAM, CloudFront, and VPC. Hands-on experience with Terraform, CloudFormation, or other IaC tools. Revenue Execution Platform Strong knowledge of CI/CD pipelines (e.g., AWS CodePipeline, Jenkins, GitHub Actions). Experience with container technologies like Docker and orchestration tools like Kubernetes (EKS). Scripting knowledge (e.g., Python, Bash, PowerShell) for automation and tooling. Monitoring & Logging: Experience with monitoring tools like AWS CloudWatch, ELK stack, Prometheus, or Grafana. Security: Strong understanding of cloud security principles, including IAM, encryption, and AWS security tools (e.g., AWS WAF, GuardDuty). Collaboration Tools: Familiarity with tools like Git, Jira, and Confluence. Good Knowledge on Windows Servers, Linux & able to troubleshoot critical issues

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Senior Administrator - Network & Security in Acqueon, you will. Key Responsibilities Network Design & Implementation: Design and implement secure network solutions tailored to enterprise needs. Plan, document, and execute network changes and extensions. Create and maintain corporate network architecture (LAN/WAN/WLAN/SECURITY). Configure and manage routing protocols, including OSPF, EIGRP, and BGP. Implement and manage VTP, VLAN, VPN, and IPSEC configurations. Configure and maintain HSRP, DHCP, QoS, and ACLs on Cisco devices. Network Operations & Troubleshooting: Operate and maintain Cisco L2/L3 switches, routers (including Nexus 9K), and Meraki wireless networks. Monitor and troubleshoot network performance, ensuring minimal downtime. Perform root cause analysis (RCA) and resolve network/security issues within SLA. Define, monitor, and report KPIs for network services and devices. Security Management: Operate, monitor, and configure Cisco ASA, FortiGate, and Palo Alto firewalls (including Panorama management). Utilize Cisco Identity Services Engine (ISE) for advanced security. Orchestrate firewall rules and underlying security configurations. Conduct audits and improvements to meet and exceed security standards. Design disaster recovery plans with a focus on operational security. Required Qualifications Minimum 8 years of professional experience in networking and security roles. Strong communication skills for interaction with stakeholders and cross-functional teams. Expertise in enterprise network design, implementation, and operations. Proven ability to handle complex issues and resolve them within tight deadlines. Preferred Skills & Certifications Certifications: CCNA/CCNP (mandatory) PCNSA/PCNSE (preferred) Technical Expertise: Hands-on experience with SDWAN technology and network automation. Proficiency in Aruba wireless networking. Familiarity with VPN technologies and enterprise-grade security solutions. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As an Implementation Engineer in Acqueon you will. Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customers environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need. Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Job Summary: We are seeking a proactive and detail-oriented Senior System Administrator with good communication skill to join our IT Operations team. This role is responsible for maintaining and supporting enterprise systems with a focus on device management (JAMF, Microsoft MDM) and identity/access management (Okta) . The ideal candidate will thrive in a fast-paced, 24/7 environment and ensure high availability and performance of IT services. Key Responsibilities: Provide round-the-clock support for IT systems and infrastructure. Administer and manage JAMF Pro for macOS/iOS device deployment, configuration, and compliance. Support and maintain Microsoft Intune (MDM) for Windows and mobile device management along with O365, Windows AD, Exchange, SharePoint & Slack Manage user lifecycle and access policies in Okta , including SSO and MFA configurations. Knowledge on Windows/MAC laptops to configure and trouble shooting. Monitor system performance, availability, and security using appropriate tools. Respond to incidents, service requests, and alerts in a timely and professional manner. Perform routine maintenance, patching, and updates across systems. Document procedures, configurations, and troubleshooting steps. Collaborate with other IT teams to support projects and continuous improvement initiatives. Required Skills & Qualifications: 5+ years of experience in a system administration or IT support role. Hands-on experience with: JAMF Pro (macOS/iOS device management) Microsoft Intune / Endpoint Manager Okta (SSO, MFA, user provisioning) Zoom, Slack, MS Teams, Strong understanding of ITIL practices , incident management, and change control. Familiarity with scripting (e.g., Bash, PowerShell) for automation. Excellent troubleshooting and communication skills. Ability to work independently during off-hours and escalate when necessary. Preferred Qualifications: Certifications such as JAMF Certified Tech/Admin , Microsoft Certified: Modern Desktop Administrator , or Okta Certified Administrator . Experience with monitoring tools Knowledge of networking fundamentals and security best practices. Work Environment: Rotational shifts including nights, weekends, and holidays. Remote or on-site depending on company policy. Fast-paced, collaborative, and supportive team culture.

Job description Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Senior Administrator - Network & Security in Acqueon, you will. Key Responsibilities Network Design & Implementation: Design and implement secure network solutions tailored to enterprise needs. Plan, document, and execute network changes and extensions. Create and maintain corporate network architecture (LAN/WAN/WLAN/SECURITY). Configure and manage routing protocols, including OSPF, EIGRP, and BGP. Implement and manage VTP, VLAN, VPN, and IPSEC configurations. Configure and maintain HSRP, DHCP, QoS, and ACLs on Cisco devices. Network Operations & Troubleshooting: Operate and maintain Cisco L2/L3 switches, routers (including Nexus 9K), and Meraki wireless networks. Monitor and troubleshoot network performance, ensuring minimal downtime. Perform root cause analysis (RCA) and resolve network/security issues within SLA. Define, monitor, and report KPIs for network services and devices. Security Management: Operate, monitor, and configure Cisco ASA, FortiGate, and Palo Alto firewalls (including Panorama management). Utilize Cisco Identity Services Engine (ISE) for advanced security. Orchestrate firewall rules and underlying security configurations. Conduct audits and improvements to meet and exceed security standards. Design disaster recovery plans with a focus on operational security. Required Qualifications Minimum 8 years of professional experience in networking and security roles. Strong communication skills for interaction with stakeholders and cross-functional teams. Expertise in enterprise network design, implementation, and operations. Proven ability to handle complex issues and resolve them within tight deadlines. Preferred Skills & Certifications Certifications: CCNA/CCNP (mandatory) PCNSA/PCNSE (preferred) Technical Expertise: Hands-on experience with SDWAN technology and network automation. Proficiency in Aruba wireless networking. Familiarity with VPN technologies and enterprise-grade security solutions. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Own the responsibility for the implementation of Acqueon products into our customers ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customer s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need . Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred.

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Product Support Engineer in Acqueon you will need. Understand omni channel communication technologies and their role in the contact center 2+ Years of experience as a product support engineer. Good listening and comprehension skills. Quick on your feet while consultatively working with the end customer to implement the solution A natural ability to dig in and resolve technical issues in structured manner Have a commitment to excellence in taking care of our customers and expect the same from others Windows operating systems, MS SQL, IIS, Hands-on experience on Log analysis, troubleshooting Familiarity with IP Networking, SQL, and Rest APIs, Linux Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys Previous experience with outbound contact center products is a plus Key Skills: Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis

Job Description: CloudOps Engineer Who we are: Acqueons conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. Position Overview We are seeking a highly skilled CloudOps Engineer with expertise in Amazon Web Services (AWS) to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud infrastructure, SaaS Applications, ensuring high availability, scalability, and security. You will work collaboratively with development, operations, and security teams to automate deployment processes, optimize system performance, and drive operational excellence. As a Cloud Engineer in Acqueon you will need . Ensure the highest uptime for customers in our SaaS environment Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation. Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability. Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing. Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots. Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards. Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner. Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting. Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment. Skills & Qualifications: 2-5 years of experience in Cloud Operations, Infrastructure Management, or DevOps Engineering. Deep expertise in AWS services (EC2, S3, RDS, VPC, Lambda, IAM, CloudFormation, etc.). Strong experience with Terraform for infrastructure provisioning and automation. Proficiency in scripting with Python, Bash, or PowerShell for cloud automation. Hands-on experience with monitoring and logging tools (AWS CloudWatch, Prometheus, Datadog, ELK Stack, etc.). Strong understanding of networking concepts, security best practices, IAM policies, and role-based access control (RBAC). Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions. Familiarity with containerization technologies (Docker, Kubernetes, AWS ECS, or EKS). Willingness to work in a 24/7 operational environment with rotational shifts. Preferred Qualifications: AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer). Experience with hybrid cloud environments and on-premises-to-cloud migrations. Familiarity with other cloud platforms like Azure or GCP. Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache). This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Job Description: CloudOps Engineer Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. Position Overview We are seeking a highly skilled CloudOps Engineer with expertise in Amazon Web Services (AWS) to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud infrastructure, SaaS Applications, ensuring high availability, scalability, and security. You will work collaboratively with development, operations, and security teams to automate deployment processes, optimize system performance, and drive operational excellence. As a Cloud Engineer in Acqueon you will need…. Ensure the highest uptime for customers in our SaaS environment Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation. Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability. Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing. Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots. Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards. Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner. Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting. Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment. Skills & Qualifications: 2-5 years of experience in Cloud Operations, Infrastructure Management, or DevOps Engineering. Deep expertise in AWS services (EC2, S3, RDS, VPC, Lambda, IAM, CloudFormation, etc.). Strong experience with Terraform for infrastructure provisioning and automation. Proficiency in scripting with Python, Bash, or PowerShell for cloud automation. Hands-on experience with monitoring and logging tools (AWS CloudWatch, Prometheus, Datadog, ELK Stack, etc.). Strong understanding of networking concepts, security best practices, IAM policies, and role-based access control (RBAC). Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions. Familiarity with containerization technologies (Docker, Kubernetes, AWS ECS, or EKS). Willingness to work in a 24/7 operational environment with rotational shifts. Preferred Qualifications: AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer). Experience with hybrid cloud environments and on-premises-to-cloud migrations. Familiarity with other cloud platforms like Azure or GCP. Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache). This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry's fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

As a Senior Technical Recruiter at Acqueon, you will play a crucial role in managing the full-cycle recruitment process. Your responsibilities will include posting job openings, sourcing potential candidates through various channels such as job boards, social media, and networking, and conducting interviews leading up to offer extensions. In addition, you will be tasked with maintaining and optimizing the applicant tracking system (ATS) to streamline the hiring process for both managers and employees. Building and implementing key recruitment metrics specific to technical hiring efforts will be a vital part of your role. You will be expected to develop strong relationships with external recruitment agencies and talent partners while providing regular updates to stakeholders on the progress, challenges, and insights related to the hiring process. Collaborating with senior leadership and hiring managers to create strategic hiring plans will be essential. Your ability to proactively source, screen, and engage with both passive and active candidates will contribute to the success of the recruitment efforts. Reviewing resumes, conducting phone screens, and assessing candidates" knowledge, experience, motivation, and overall fit will be part of your daily routine. Maintaining a comprehensive candidate database and tracking recruitment performance metrics to drive continuous improvement will be critical. Ensuring an exceptional candidate experience throughout the hiring process will be a priority for you as a Senior Technical Recruiter at Acqueon. The ideal candidate for this position will possess at least 9 years of experience in end-to-end technical recruitment. A strong understanding of recruitment best practices, hiring strategies, and talent acquisition trends is crucial. Proficiency in ATS platforms and HR software, exceptional communication and interpersonal skills, and the ability to source and attract top-tier talent in competitive markets are essential qualities. Strong analytical skills to interpret recruiting data and refine hiring processes, along with demonstrated success in managing multiple recruitment projects and meeting tight deadlines, are desired attributes. A Bachelor's degree in Human Resources, Business Administration, or a related field is required to excel in this role.,

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job Description Accounts Payable Executive The Accounts Payable Executive will be responsible for day-to-day recording and accounting of the procure-to-pay process, including treasury operations for the company. You will be responsible for validating the vendor and invoice inputs, calculating the payment amounts, as well as identifying ways to improve the quality, consistency, and efficiency of the procure-to-pay process. To do this effectively you will need to liaise with other teams and coherently solve all stakeholders queries. Key Responsibilities Manage and execute vendor onboarding with documentation, maintaining vendor master, accounting vendor invoices, TDS deductions and payment to vendors as per the payment terms. Post day-to-day invoices, month-end journals like reclass journals, monthly, quarterly, and annual accrual journals. Prepare and support month end reporting, including provisions calculation, schedules, and analysis of all payments by vendor and employees. Collaborate with cross functional teams for smooth day-to-day operations. Verify employee expense claims as per the Company policy, accounting, and prepare list of payment to the employees for review. Booking of intercompany invoices to parent/affiliates companies Manage and comply with local, state, and federal government reporting requirements and tax filings. Prepare weekly and monthly bank reconciliation statement and documentation. Provide support to internal, statutory and tax audits related queries. Develop and document business processes and accounting policies to maintain and strengthen internal controls. Knowledge and Skills Required: Commerce Graduate or post-graduate with 2-3 years of experience in Accounting and Accounts Payable function, ideally with experience in medium to large sized organizations Good in accounting ERPs preferably NetSuite, Microsoft Office – intermediate to advanced expertise in Microsoft excel Meticulous attention to detail and accuracy in data handling Ability to meet and establish deadlines Flexibility and the ability to thrive in a fast-paced environment Strong analytical, time-management, inter-personal and communication skills, and an effective team player Strong collaborative skills and ability to work in a dynamic environment. Knowledge and experience in Accounts Payable and Travel and Expense management function for both India and USA region is preferable.

Job Title: R2R Accountant / Record to Report Executive Location: Bangalore Department: Finance & Accounting Reports To: Finance Manager Job Summary: We are looking for an experienced and detail-oriented professional to join our Finance team in the Record to Report (R2R) function. The role involves managing accounting and reporting activities, fixed assets, and month-end close processes, while ensuring compliance with accounting standards and internal controls. Key Responsibilities: Perform end-to-end R2R activities, including posting journals, accruals, and prepaid expense entries. Manage the Fixed Asset Register (FAR), including capitalization, depreciation, and disposals. Prepare and review balance sheet (BS) and profit & loss (P&L) reconciliations, ensuring timely resolution of discrepancies. Handle R2R activities which are month-end close processes, ensuring deadlines are met with accuracy. Maintain accurate accounting records and ensure compliance with applicable accounting principles (GAAP/IFRS). Identify process improvement opportunities within the R2R function. Work independently to manage tasks and deliverables with minimal supervision. Required Skills & Qualifications: Bachelors degree in Accounting/Finance or semi-qualified CA. 25 years of experience in R2R processes, preferably in a corporate environment. Strong knowledge of accounting principles, bookkeeping, and R2R processes. Hands-on experience with ERP systems (NetSuite preferred; SAP/Oracle or other ERP acceptable). Good understanding of Fixed Asset management and month-end close activities. Expertise in Microsoft Excel (advanced formulas, pivot tables, lookups, etc.). Strong verbal and written communication skills. Ability to handle responsibilities independently and meet deadlines.

To support our continued growth, we are seeking a talented and experienced Senior Salesforce Developer to join our IT Applications Delivery team in our India offices. This role will focus on advanced Force.com platform development, delivering high-quality, scalable Salesforce solutions in partnership with global teams and US-based stakeholders. The position is based in Chennai, India. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities Deliver robust and scalable Salesforce solutions across Sales, Service, Experience, and CPQ Clouds using Apex, Lightning Web Components (LWC), and declarative tools. Translate business requirements into technical specifications and deliver production-quality code that meets performance and security standards. Collaborate with Salesforce Admins, Business Analysts, and Delivery Leaders to design, build, and launch high-impact solutions. Integrate Salesforce with external applications via REST/SOAP APIs and iPaaS platforms such as Workato. Participate in backlog grooming, sprint planning, and Agile ceremonies to ensure on-time delivery of prioritized work. Conduct peer code reviews and support team-wide standards around secure development, test coverage, and documentation. Contribute to CI/CD pipelines and development tooling to drive delivery efficiency and quality. Actively participate in solution architecture discussions and ongoing platform enhancements. Key Requirements: 5+ years of Salesforce development experience , with a strong command of Apex, LWC, SOQL, and declarative tools such as Flow Builder. Active Salesforce Platform Developer II certification required. Architect certifications strongly preferred. Proven ability to build and maintain scalable solutions across multiple Salesforce clouds. Strong knowledge of DevOps practices and CI/CD tools (Flosum, Git, Gearset, etc.). Experience working in Agile delivery environments with cross-functional teams. Experience with CPQ or Revenue Cloud (RLM) a big plus. Experience with iPaaS platforms, such as Workato , to build enterprise-wide integrations a big plus. Familiarity with Salesforce data model, security architecture, governor limits, and performance optimization. Excellent troubleshooting and communication skills. Positive, collaborative attitude and the ability to thrive in a global team environment. Must reside in Chennai , India. Why Youll Love This Role: Youll contribute to high-impact enterprise projects with visibility across the organization. Youll be part of a strong engineering culture focused on ownership, growth, and technical excellence. Youll work with modern tools, collaborate with smart, driven peers, and help shape how we use Salesforce to drive our business forward.

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. Product Manager – Platforms About the Role: We are looking for a highly skilled Platform Product Manager to own the vision, strategy, and execution of our core technology platform. This role is focused on building the foundational capabilities, tools, and services that power all of our products, ensuring they are scalable, secure, and efficient. You will work closely with engineering, architecture, and operations teams to deliver platform features that accelerate product development and improve system reliability. Key Responsibilities: Product Strategy & Roadmap Define and drive the vision, strategy, and roadmap for Acqueon’s core platform services. Prioritize initiatives based on technical scalability, operational efficiency, and business impact. Align platform evolution with product line needs, ensuring cross-product consistency and reusability. Feature Development & Execution Lead the delivery of platform services such as unified logging, real-time monitoring and alerting, usage tracking and billing enablement, and centralized configuration management. Partner with engineering to implement high-availability and disaster recovery strategies across all environments. Define product requirements, technical specifications, and success metrics for platform initiatives. Infrastructure & Operations Enablement Collaborate with DevOps and architecture teams to optimize the AWS tech stack for performance, reliability, and cost efficiency. Ensure best practices for observability, including system health dashboards, proactive alerting, and root cause analysis workflows. Support operational scalability by standardizing tools and processes across teams. Security, Compliance and Reliability Integrate platform-level security controls, access management, and compliance requirements into design and implementation. Ensure platform resilience with automated failover, backup, and recovery mechanisms. Partner with InfoSec to align with corporate security and audit requirements. Stakeholder collaboration and Adoption Partner with product managers across different products to ensure platform capabilities meet their needs. Gather feedback from internal stakeholders, support teams, and customers to continuously improve platform usability and performance. Promote awareness and adoption of platform features across the organization. Qualifications & Experience: 7+ years of product management experience, with at least 3 years focused on platform, infrastructure, or DevOps-related products. Strong understanding of AWS cloud services (e.g., Lambda, API Gateway, Cognito, S3, EC2, CloudWatch, RDS, DynamoDB). Experience with modern data platforms and databases (Snowflake, SQL, Redis, DynamoDB). Proven track record in delivering observability solutions (logging, monitoring, alerting) and high-availability systems. Familiarity with usage metering, billing enablement, and cost optimization strategies in cloud environments. Strong technical background with the ability to engage effectively with engineering teams. Excellent communication, stakeholder management, and prioritization skills. Ability to operate in a fast-paced, dynamic environment with multiple priorities.

We are seeking a hands-on QA Architect with a minimum of 9 years professional experience, capable of leading complex test automation projects independently. The ideal candidate has extensive expertise in both designing, implementing, and executing automated testing frameworks, with demonstrated ability to guide teams and drive quality across the software lifecycle. Key Responsibilities Design, implement, and maintain robust, scalable test automation frameworks using Selenium, Java, JavaScript, and Playwright. Lead large-scale QA initiatives and independently manage projects from inception to delivery where necessary. Define and document test strategies, architectures, and approaches for functional, integration, and regression testing. Collaborate with cross-functional teams to set quality standards and ensure best practices are followed. Develop automated test suites for web and API testing, maintaining high code quality and reusability. Mentor, train, and provide technical leadership to QA engineers. Continuously improve QA processes, optimize test coverage, and introduce new tools or techniques. Prepare detailed test plans, cases, defect tracking, and test matrices. Perform code reviews of test automation, ensuring scalability and maintainability. Communicate test progress, results, and quality metrics for stakeholder visibility. Nice to Have Experience with performance or load testing frameworks and methodologies (such as JMeter, Locust, Gatling, or similar). Exposure to monitoring, analyzing, and optimizing high-load systems. Knowledge of cloud platforms (AWS primarily) and CI/CD pipelines (Azure DevOps/Gitlab). Qualifications Minimum 9 years experience in Quality Assurance roles with expertise in test automation and architecture. Strong, hands-on engineering skills; able to drive test automation at code and framework level independently. Proficiency in Selenium, Java, Playwright, and related automation tools. Excellent understanding of modern testing methodologies, test management tools (JIRA, TestRail), and Agile delivery models. Proven ability to lead projects and mentor teams. Excellent documentation, communication, analytical, and problem-solving skills.