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Senior Implementation Engineer

12 - 14 years

20 - 25 Lacs

Chennai Bengaluru

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Outbound Linux IVR nginx Manager Technology IP networking cisco AWS SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Own the responsibility for the implementation of Acqueon products into our customers ecosystems.
  • Communicate the functionality and implementation process at all levels from business users to technical engineers.
  • Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
  • Implement, configure, and test the Acqueon software in the customer s environment.
  • Train and support user testing before moving into a production setting.
  • Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients.

As an Implementation Engineer in Acqueon you will need .

  • Understanding of omni channel communication technologies and their role in the contact center.
  • Good listening and comprehension skills.
  • Consultative approach with the end customer to implement the solution.
  • A natural ability to dig in and resolve technical issues in structured manner.
  • A commitment to excellence in taking care of our customers.
  • Experience in SQL is mandatory.
  • Familiarity with IP Networking and RestAPIs.
  • Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
  • Previous experience with outbound contact center products.
  • Contact Center Outbound, AWS, Linux, Nginx, Redis.
  • Contact center product experience (dialer, ACD, IVR, etc).
  • EHR Implementation Experience is preferred.

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