As an intern at Xane AI, your day-to-day responsibilities will include collecting image datasets from workshops in Gurgaon and uploading them onto the platform. Additionally, you will be tasked with labeling datasets and uploading them to the platform. Xane AI is dedicated to developing chatbots that engage with customers and employees on an ongoing basis to gather feedback about their experiences at specific milestones. These interactions commence either at the time of joining or following a purchase, and evolve over time to interact with individuals during their employment in order to assess their sentiment. The company's goal is to revolutionize the feedback collection process by replacing traditional form-based surveys with more natural interactions through engaging conversations. It has been observed that the response rate from conversations is 17 times higher than that of conventional surveys. Furthermore, the system is automated, triggering interactions automatically and providing real-time analytics to assist companies in making swift, data-driven decisions.,
Role & responsibilities As a Customer Success Manager (CSM) , you will be the bridge between clients, product, and technology teams, ensuring every deployment delivers measurable value. You will own relationships with strategic OEM and enterprise clients, drive adoption, oversee onboarding and renewals, and ensure customer delight throughout the journey. Key Responsibilities Lead post-sales engagement for key accounts such as automotive OEMs, appliance brands, and digital innovation partners. Manage onboarding and training for client teams on PWAs, CMS, and GenAI-powered modules. Track client KPIs including usage, engagement, satisfaction, and ROI, and convert insights into action plans. Conduct regular Quarterly Business Reviews (QBRs) with CXO and innovation leadership. Anticipate client needs and proactively propose enhancements or new features. Coordinate across product, engineering, and data science teams for issue resolution and improvements. Identify and drive expansion opportunities including renewals, cross-product adoption, and strategic upsells. Document learnings, create internal playbooks, and help shape scalable success processes. Communicate Xanes ESG and accessibility impact (trees saved, CO reduction, inclusion metrics) in client reports. Preferred candidate profile Atleast 2 years of experience in Customer Success, Account Management, or Enterprise Solutions within B2B SaaS , AI , or Digital Transformation domains. Experience working with Tier-1 enterprises (automotive, manufacturing, BFSI, or consumer electronics preferred). Strong understanding of AI / NLP / LLM-based systems and APIs (conceptual level). Excellent communication and presentation skills with CXO-level stakeholders. Data-driven, structured, and outcome-oriented approach. Familiarity with tools like HubSpot, Notion, Jira, Google Workspace, and Slack . Sensitivity to cross-cultural communication (experience with Japanese or global clients a plus). Soft Skills Empathy, active listening, and solution orientation Ownership and accountability under pressure Ability to simplify complex technology for non-technical audiences Strong collaboration and follow-through discipline Strategic storytelling