Customer Success Manager

About Digio -

Digio was founded in 2016 and currently is the market leader in the Digital onboarding space with its offerings around Digital Identity, eKYC, Digital Documentation/Signing, Recurring Payments based on NACH and UPI, Account Aggregator etc.

Digio is used by more than 1500 businesses in India and performs over 1 Billion transactions annually. Digio’s SAAS platform offerings around Digital Public Infrastructure coupled with Deep Tech leveraging AI/ML are widely used across various domains like Banking, Capital Markets, Lending, Fintech, e-Commerce, Crypto, Gaming to name a few. Digio is a well profitable entity in its growth phase looking for driven people to join along the scaling journey.

You can view our website at https://www.digio.in or find them on Linkedin and Twitter

• Success Planning: Partner with customers to develop tailored success plans based on their business goals and usage of Digio services.
• Customer Onboarding: Lead comprehensive onboarding experiences covering technical setup, dashboard walkthroughs and product enablement.
• Best Practices Consulting: Guide customers through Digio’s product features, integrations, and workflows to deliver maximum value.
• Impact Reviews: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve.
• Customer Advocacy: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements.
• Stakeholder Alignment: Build executive-level relationships and grow champions across engineering, product and technical support teams.
• Revenue and Growth Influence: Identify and influence expansion opportunities; contribute to Retention goals and upsell pipeline.
• Feedback Loop: Gather and communicate customer insights to influence product development and roadmap planning and conduct end to end implementation.

About You

• 2+ years of experience managing enterprise customers, preferably in SaaS platforms.
• Proven experience in executive stakeholder engagement and SaaS solutioning
• Highly adaptable; strong critical thinker who is comfortable with ambiguity
• Excellent Communicator (written and verbal)
• Understanding of API integrations and technical terms
• Experience with Postman, or similar platforms is preferred.
• Confident communicator and facilitator at all levels—developers to C-suite.
• Able to lead cross-functional initiatives and manage multiple complex projects simultaneously.
• Curious, coachable, and proactive—you’re excited to continuously learn and contribute.