Customer Success Manager

Job Purpose:

We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services. As a Customer Success Manager, you will be the main point of contact for clients, addressing their needs, resolving issues, and working collaboratively with internal teams to deliver exceptional customer experiences.

Who you are:

• You have 10+ years of experience in enhancing client-relationship management. Talented at strategically pursuing the account retention and mining.
• Maintain strong relationships with customers and ownership of customers’ success with [redacted] measured through renewal rate, NPS and other metrics that measure customer sentiment.
• You are passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients in IT Industry in terms of technology and business understanding.
• You have been Managing a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs ,Set and track account targets, aligned with company objectives
• Suggest actions to improve sales performance and identify opportunities for growth
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Business acumen with a problem-solving attitude
• Strong understanding of IT services, solutions and technologies.
• Excellent communication, presentation and Interpersonal skills.
• Ability to collaborate effectively with cross functional teams.
• Strong problem solving and conflict resolutions skills.

What will excite us:

• An expertise is building relationships, cultivating partnerships, retaining top in international accounts and growing profit channels by establishing trust.
• Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends in IT industry in terms of technologies
• Well-versed in educating clients, implementing pricing strategies and driving territory development.
• Travel experience with valid visa.

What will excite you

• You will be working with top fintech & HR companies from North America and Europe.
• Leveraging the relationship with the most proficient Industry Leaders.
• Passion to grow and scale business.

Work Location:

Ahmedabad

If you are passionate about customer success, possess a deep understanding of IT services, and thrive in a collaborative environment, we invite you to apply and be a key player in ensuring our clients' success with our services.