Customer Success Manager

About Us Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com About Business Unit Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture Roles and Responsibility As a Customer Success Manager (CSM) at Quickbase, you will take ownership of the customer journey from onboarding through to ongoing success and growth. You will build strong relationships with key customer stakeholders, understand their business objectives, and help them achieve those objectives by fully utilizing our SaaS solutions. Your ultimate goal will be to drive adoption, reduce churn, identify opportunities for expansion, and ensure customer satisfaction and long-term success. Key Responsibilities1. Customer Onboarding & Adoptiono Create deep, value based relationship with customers to understand the outcome Quickbase needs to generate to be considered a success. o Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. o Guide customers through product setup, configuration, and training, ensuring they understand how to leverage the full potential of the platform. o Create customized success plans that align with the customer’s specific business goals and objectives. o