Customer Success Executive

🌟 We are hiring:

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✨ Ready to Master the role

Ready to dive into the world of SaaS and make a real impact from Day 1? Asset Infinity & Infizo

PcsInfinity Pvt. Ltd.

curious, enthusiastic, and driven freshers

Customer Success Team

Customer Success

🔍 What You'll Be Rocking:

• Assist in onboarding new customers by collecting data and configuring the software.
• Address customer questions and resolve issues to ensure smooth product usage.
• Work towards maximizing customer satisfaction, driving software adoption, and identifying opportunities for upselling to reduce churn.
  

Business Analysis

• Collaborate with internal teams and clients to gather, document, and prioritize business requirements.
• Develop detailed Business Requirement Documents (BRDs), functional specifications, and user acceptance test cases.
• Liaise with Product and Development teams to deliver tailored solutions that meet customer needs.
  

Product Enablement & Configuration

• Configure the product during onboarding to match client requirements.
• Offer insights on usability, technical improvements, and feature optimization to elevate the customer experience.
  

📚 You’ll Thrive If You Have

• Management Degree(MBA/PGDM) or any related field.
• Proficiency in MS Excel and other Microsoft Office tools.
• Strong communication and interpersonal skills—able to build meaningful relationships with clients and colleagues.
• Detail-oriented mindset with good analytical and problem-solving abilities.
  

🎁What’s In It For You

• Work with a fast-growing SaaS product impacting businesses globally.
• Learn end-to-end SaaS customer lifecycle management.
• Be part of a young, energetic, and collaborative team environment.
  

📬 Apply Now – Be Part of Our Customer Success Story!

Shoot your resume to: careers@pcsinfinity.in