Customer Success Executive

Company Overview:

DataHex is a Calicut-based digital solutions company helping businesses grow through personalized digital transformation and help businesses of all sizes achieve their goals.. With a focus on our core strategy 'Understand, Innovate, Implement, and Grow' we deliver tailored, efficient, and growth-driven solutions. Our experienced team empowers organizations to thrive in today’s digital world.

Job Summary:

We are looking for a proactive and empathetic Customer Success Executive (CSE) to manage customer relationships, ensure client satisfaction, and help drive retention and growth. You will act as the main point of contact for clients, guiding them through onboarding, training, and ongoing support while identifying ways to maximize the value they get from our solutions.

Key Responsibilities:

• Act as the primary point of contact for assigned customers
• Understand customer needs and ensure they are fully satisfied with the product/service
• Proactively engage with clients to ensure smooth usage and address concerns
• Monitor client accounts and usage to ensure optimal adoption and retention
• Resolve customer issues in a timely and effective manner, coordinating with internal teams as needed
• Collect customer feedback and relay it to relevant departments for improvements
• Maintain detailed and accurate records of all interactions using CRM tools
• Provide regular updates to management on customer feedback, satisfaction, and retention trends.

Requirements:

• Bachelor’s degree in any stream. Candidates with strong communication and client-facing skills will be preferred.
• Strong communication and interpersonal skills
• Empathetic, patient, and customer-focused mindset
• Ability to manage multiple client accounts and tasks efficiently
• Problem-solving attitude with a proactive approach
• Strong listening and relationship-building skills
• Basic understanding of digital products or IT services is a bonus

Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 01/07/2025