Customer Success Associate

Job description:

Job Role: Customer Success Associate

Location: New Delhi

Compensation: 6.0 LPA-7.5 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility Criteria:

• This role is only for graduates, post graduate candidates shouldn't apply

• You should have exceptional spoken and written English communication

• You will be doing PGDM along with this job role, this is mandatory and non negotiable

🎯 Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys.

As a Guest Delight Associate at Atlys, you’ll be the first point of contact for travelers, providing outstanding support through phone, chat, and email. You’ll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience. You are a right fit, if you’re passionate about helping people and thrive in a fast-paced, customer-focused environment. You’re empathetic, detail-oriented, and committed to providing the best possible service.

• Delivering timely and professional support across multiple channels (calls, chat, email).
• Resolving visa-related concerns and inquiries with empathy and accuracy.
• Gaining and applying in-depth knowledge of Atlys' visa products and services.
• Collaborating with internal teams to address and close customer issues quickly.
• Documenting every interaction in our CRM system to maintain clear and accurate records.
• Following up with customers to ensure their concerns are fully resolved.
• Identifying gaps or inefficiencies in current processes and suggesting improvements.
• Staying current on visa regulations, travel policies, and Atlys product updates.
• Using customer support tools effectively to optimize service quality and response time.
  

• Experience: At least 6 months in a customer calling or chat role
• Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication.
• Problem-Solving Ability: A proactive and calm approach to resolving customer issues.
• Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction.
• Tech Savviness: Comfort using CRMs and support tools for efficiency.
• Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).
• Attention to Detail: Excellent documentation and organisational skills.
• Supportive Nature: Confidence and clarity when guiding customers through their visa process.

You can also share your resume at toshika@skillveda.ai