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Padcare Labs
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Customer Success Associate

Customer Success Associate

Padcare Labs

12 - 17 years

2 - 6 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Relationship management Manager Client Servicing Excel Sales Client retention Account management Retention strategies Sanitary Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role overview and Key responsibilities:

Own the renewals lifecycle for assigned clients from initial outreach to closure.

Track and monitor upcoming contract expiries using CRM and internal tools.

Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.

Send timely renewal communication and follow-ups via emails, calls, and meetings.

Address client queries, concerns, or escalations related to the renewal process.

Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.

Maintain accurate and up-to-date records of renewal statuses and forecasts.

Identify opportunities for service upsell or cross-sell during renewal conversations.Provide inputs for client retention strategies based on feedback and insights.
Requirements
What we are looking for:

Bachelordegree in Business, Sales, Marketing, or a related field.

12 years of experience in client servicing, account management, or renewals .

Strong communication and relationship management skills.

Proficiency in Microsoft Office, Excel, and CRM tools.

Highly organized with a proactive and detail-oriented approach.

Ability to multitask and work under tight deadlines in a fast-paced environment

A customer-first mindset with a problem-solving attitude.
Benefits
Why join us

Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift womenhealth, the environment, and sanitation workers dignity.

Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissionsreal impact, not just buzzwords.

Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of the circular economy.

Grow With Us: Were a fast-growing, venture-backed startup offering real opportunities to scale your career as we scale our impact.

A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose arent just valuestheyre how we roll every day.

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Customer Success Associate