Customer Success Associate

Role Overview:

Key Responsibilities:

Client Onboarding & Engagement:

• Assist in onboarding new clients, ensuring a seamless transition and setup process.

• Conduct regular check-ins with clients to understand their needs and provide proactive support.

• Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management:

• Build and maintain strong relationships with clients by providing personalized service and solutions.

• Support the creation of engagement strategies to enhance client retention and loyalty.

• Gather and analyze client feedback to identify areas for improvement.

Customer Success Support:

• Collaborate with the sales and operations teams to address client concerns and enhance service delivery.

• Maintain accurate records of client interactions and updates in the CRM system.

• Assist in preparing client success reports and presentations.

Upselling & Cross-Selling:

• Identify opportunities for upselling and cross-selling BHIVE’s products and services.

• Communicate value propositions effectively to meet client requirements.

Market Research & Insights:

• Conduct research to understand client industries, challenges, and trends.

• Provide actionable insights to the team to improve the customer experience.

Qualifications:

• Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.

• Basic understanding of customer success principles and practices.

• Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.

• Strong communication, problem-solving, and interpersonal skills.

• Positive attitude and eagerness to learn.

Skills:

• Excellent organizational and multitasking abilities.

• Empathy and a customer-focused mindset.

• Self-motivated and proactive in identifying solutions.

• Ability to thrive in a fast-paced and dynamic environment.