Customer Success Associate

About the Role

We are looking for two enthusiastic and detail-oriented Client Onboarding Specialists to join our team. This role will be the first point of contact for new clients and will play a key part in ensuring a smooth onboarding process. You will work closely with clients to understand their requirements, coordinate with our development team, and provide orientation to ensure successful adoption of our solutions.

Key Responsibilities

• Serve as the primary contact for new clients during the onboarding phase.
• Collect, document, and communicate client requirements clearly to the development team.
• Guide clients through orientation and provide training/support on our systems and processes.
• Ensure smooth onboarding by resolving initial queries or challenges promptly.
• Collaborate with internal teams (development, support, customer success) to deliver seamless client experiences.
• Build strong client relationships to ensure satisfaction and long-term engagement.
• Monitor client feedback during onboarding and suggest process improvements.
• Track and report onboarding progress, ensuring timelines are met.

Requirements

• Diploma or Degree in Business, IT, or a related field (preferred).
• 1–3 years of experience in client onboarding, customer success, or project coordination.
• Strong communication and interpersonal skills.
• Ability to gather and document client requirements clearly and accurately.
• Problem-solving mindset with the ability to handle client concerns proactively.
• Familiarity with CRM, LMS, or project management tools will be an advantage.
• Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously.

What We Offer

• Opportunity to work closely with clients and contribute to their success.
• A collaborative and growth-focused work environment.
• Competitive salary package.
• Career growth opportunities in client success and project management.

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Work from home