Customer Service Representative

Company Description

Founded in 1986 in Rishikesh, Vimal Menz Apparel specializes in bespoke custom-made suits and a wide variety of ready-made apparel and stitching services. From office formals to wedding attire and uniforms for hotels and institutes, we are committed to delivering the best-fitting and quality services in a timely manner. Our clients include prestigious establishments like AIIMS, Ananda In The Himalayas, and Modi Yoga Retreat.

Main Duties and Responsibilities

• Customer & Order Management (Reporting to Analyst)

• Order Tracking: Check daily delivery requirements, update order status in CRM, and proactively inform customers of their order status via calls and messages.

• System Data Entry: Accurately enter new customer orders into the ERP.

• Documentation: Generate and manage quotations, invoices, and bills within CRM.

• B2B Coordination: Manage and coordinate all orders, quotations, and payments specifically for hospitality and educational institute uniform clients.

• Feedback: Collect and record customer feedback to support service improvement efforts.

Administrative & Accounts Support

• Daily Setup: Ensure the cameras, systems and computer systems are operational each morning.

• Reporting: Update and maintain data daily income, expense, inventory, and sales reports.

• Accounts Assistance: Assist the Accounts team with routine work such as payment tracking and follow-ups for recovery.

• Office Upkeep: Maintain a clean and professional reception area, manage couriers, track office supplies, and handle visitor records.

• Managerial Support: Provide assistance with small, general daily office tasks for the administrative team. Required

Skills and Competencies

• Communication: Excellent verbal communication and polite, professional behavior when interacting with customers and visitors.

• Software Proficiency: Knowledge of the Biziverse ERP system, as well as working knowledge of MS Word and Excel.

• Financial Literacy: Basic understanding of accounting principles and efficient record-keeping practices.

• Organizational Skills: Highly organized, responsible, and capable of prioritizing and managing multiple tasks simultaneously.

• Teamwork: Strong coordination skills; must be regular, responsible, and cooperative with all team members (Sales, Accounts, Production).

• Presentation: Neat personal appearance and a professional, positive attitude.